AI Virtual Agent for South Norfolk District Council - Variation

Authority: Suffolk Coastal District Council and Waveney District Council

Call-off from a framework agreement

CPV: Software package and information systems (48000000)

Published contract value£106,229Exc. VAT

Contract ends 31 Jul 2027

Awarded to ICS AI Ltd

Contract starts 1 Aug 2025

What is being bought

Published requirement description

This is a Contract Award Notice (Variation) for South Norfolk District Council

Additional information: This is a Contract Award Notice for a Variation to the original call off contract.

Procedure: Call-off from a framework agreement
Buyer reference: 2828-TEN-FW-DA
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: Yes
Suitable for voluntary, community and social enterprises: No
Tender deadline: 30 Jul 2025, 12:00 BST
Procurement method: Selective
Item 1: Delivery locations as published: East of England, United Kingdom
Description: Contract awarded via CCS G-Cloud 14 Framework - this is for a variation to the original call off contract.

Published dates

Suffolk Coastal District Council and Waveney District CouncilContracting authority Woodbridge Railway Station, Station Road, WOODBRIDGE, IP124AU, EnglandContact name, email, phone
Identifier
sid4gov.cabinetoffice.gov.uk/h5v4C2ej · GB-SRS

ICS AI LtdSupplier Grove House Lutyens Close Basingstoke Hampshire RG24 8AG
Identifier
11346801 · GB-COH
Voluntary, community or social enterprise
No
Business size
SME

Official links; attachments are not copied

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen21 Jul 2026, 17:11 BST

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9-2026-07-21T17:11:21+01:00
Published: 21 Jul 2026
Latest update: 21 Jul 2026
Procedure reference: ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9
Contract reference: ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9-1