Contracts Finder notice
AT1366 - Automated Collection of Council Debt
Authority: Luton Council
CPV: Software package and information systems (48000000)
Published contract value£84,704Exc. VAT
Contract ends 5 Oct 2027
Awarded to Voicescape Limited
Contract starts 2 Dec 2025
What is being bought
Published requirement descriptionG-Could Contract Award to Voicescape Limited
Use of an automated resident engagement platform for the purpose of collecting revenues and increasing collection rates for all elements of the Revenues and Benefits division of LBC which is a statutory service, any income received helps to fund other services within the Local Authority.
Published procurement details
- Procedure
- Direct award
- Buyer reference
- LUTON001-DN791147-18857806
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Direct
- Additional classifications 1: Reference
- 72000000
- Additional classifications 1: Scheme
- CPV
- Additional classifications 1: Description
- IT services: consulting, software development, Internet and support
- Item 1: Delivery locations as published
- LU1 2BQ; British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom
Key dates
Published dates- Award decision13 Nov 2025
- Notice published13 Nov 2025
- Contract starts2 Dec 2025
- Contract ends5 Oct 2027
Contracting authority & participating public bodies
- Luton CouncilContracting authority
Suppliers named on the notice
- Voicescape LimitedSupplier
- Voluntary, community or social enterprise
- No
- Business size
- SME
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e-2025-11-13T12:40:16Z
- Published
- 13 Nov 2025
- Latest update
- 13 Nov 2025
- Procedure reference
- ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e
- Contract reference
- ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e-1