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Contracts FinderAwarded contract
Published 20 Jan 2022

Contracts Finder notice

Award of ESCC Healthwatch and Independent Health Complaints Advocacy Service

Official notice

Authority: East Sussex County Council

Open procedure (above threshold)
CPV: Health and social work services (85000000)
Published contract value£2,340,000Exc. VAT
Contract ends 31 Mar 2027
Awarded to EAST SUSSEX COMMUNITY VOICE CIC
Contract starts 1 Apr 2022

What is being bought

Published requirement description

This award is for the Healthwatch and Independent Health Complaints Advocacy Service.

The Healthwatch service is the consumer champion for health and social care listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services.

The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council.

Extension option has been utilised. The extension period starts on 1st April 2025 and ends 31st March 2027.

Additional information: The contract value stated includes extension option.

Published procurement details

Procedure
Open procedure (above threshold)
Buyer reference
ESCC - 033137
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
Yes
Tender deadline
Procurement method
Open
Item 1: Delivery locations as published
South East, United Kingdom
Description
With an option to extend up to 24 months. The contract value stated includes extension option.

Key dates

Published dates
  1. Award decision
    20 Dec 2021
  2. Notice published
    20 Jan 2022
  3. Contract starts
    1 Apr 2022
  4. Contract ends
    31 Mar 2027

Contracting authority & participating public bodies

  • East Sussex County CouncilContracting authority County Hall,St. Annes Crescent, LEWES, BN71UE, EnglandContact name, email, phone
    Identifier
    ESX · GB-LAE

Suppliers named on the notice

  • EAST SUSSEX COMMUNITY VOICE CICSupplier Greencoat House,32 St Leonards Road EASTBOURNE East Sussex BN21 3UT GB
    Identifier
    08270069 · GB-COH
    Voluntary, community or social enterprise
    Yes
    Business size
    SME

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-79057e31-7e2d-48d2-a537-af1df45f4bef-2025-02-20T12:51:33Z
Published
20 Jan 2022
Latest update
20 Feb 2025
Procedure reference
ocds-b5fd17-79057e31-7e2d-48d2-a537-af1df45f4bef
Contract reference
ocds-b5fd17-79057e31-7e2d-48d2-a537-af1df45f4bef-1