Contracts Finder notice
Call Back Assist, Install, Licences, Support & Maintenance
Authority: WARWICKSHIRE POLICE
CPV: Software package and information systems (48000000)
Published contract value£134,495Exc. VAT
Contract ends 31 Mar 2027
Awarded to Zetron Limited
Contract starts 1 Apr 2024
What is being bought
Published requirement descriptionThe Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.
Published procurement details
- Procedure
- Other - Exemption
- Buyer reference
- WP24-0021 (EX24-0004)
- Category
- Goods
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- Yes
- Tender deadline
- Additional classifications 1: Reference
- 51340000
- Additional classifications 1: Scheme
- CPV
- Additional classifications 1: Description
- Installation services of line telephony equipment
- Additional classifications 2: Reference
- 64210000
- Additional classifications 2: Scheme
- CPV
- Additional classifications 2: Description
- Telephone and data transmission services
- Item 1: Delivery locations as published
- West Midlands, United Kingdom
Key dates
Published dates- Award decision7 Mar 2024
- Notice published8 Mar 2024
- Contract starts1 Apr 2024
- Contract ends31 Mar 2027
Contracting authority & participating public bodies
- WARWICKSHIRE POLICEContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/nAGk82Ar · GB-SRS
Suppliers named on the notice
- Zetron LimitedSupplier
- Identifier
- 14700366 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04-2024-03-08T10:07:15Z
- Published
- 8 Mar 2024
- Latest update
- 8 Mar 2024
- Procedure reference
- ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04
- Contract reference
- ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04-1