Cambridgeshire County Council Contact Centre Replacement Telephony System

Official notice

Authority: Cambridgeshire County Council

Other -

CPV: Radio, television, communication, telecommunication and related equipment (32000000)

Published contract value£344,527Exc. VAT

Contract ends 14 Aug 2028

Awarded to Amillan Limited

Contract starts 15 Sept 2023

What is being bought

Published requirement description

The current telephony system used by The Council is no longer suitable to provide modern Contact Centre functionality so a replacement system is being sought which will provide the functionality that our Contact Centre now require.

This is a further competition using CCS Framework 3808 Network Services 2 Lot 13: Contact Centre Services.

Published procurement details

Procedure: Other -
Buyer reference: CCC001-DN660757-03201743
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: Yes
Suitable for voluntary, community and social enterprises: No
Published tender value: £300,000.00
Tender deadline: 14 Apr 2023, 12:00 BST
Additional classifications 1: Reference: 48000000
Additional classifications 1: Scheme: CPV
Additional classifications 1: Description: Software package and information systems
Additional classifications 2: Reference: 51000000
Additional classifications 2: Scheme: CPV
Additional classifications 2: Description: Installation services (except software)
Additional classifications 3: Reference: 32500000
Additional classifications 3: Scheme: CPV
Additional classifications 3: Description: Telecommunications equipment and supplies
Additional classifications 4: Reference: 32429000
Additional classifications 4: Scheme: CPV
Additional classifications 4: Description: Telephone network equipment
Tender contract period: Start date: 1 May 2023, 00:00 BST
Tender contract period: End date: 30 Apr 2026, 23:59 BST
Item 1: Delivery locations as published: England, United Kingdom

Key dates

Published dates

Award decision
8 Aug 2023
Contract starts
15 Sept 2023
Notice published
10 Oct 2023
Contract ends
14 Aug 2028

Contracting authority & participating public bodies

Cambridgeshire County CouncilContracting authority New Shire Hall, Emery Crescent, Enterprise Campus, Alconbury Weald, Alconbury Weald, Huntingdon, PE28 4YE, EnglandContact email
URL
https://www.cambridgeshire.gov.uk/

Suppliers named on the notice

Amillan LimitedSupplier Number One, Highlands Court, Cranmore Avenue, Solihull, B90 4LE1
Voluntary, community or social enterprise
No
Business size
SME

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen10 Oct 2023, 15:30 BST

Source record

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44-2023-10-10T15:30:36+01:00
Published: 10 Oct 2023
Latest update: 10 Oct 2023
Procedure reference: ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44
Contract reference: ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44-1