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Published 11 Apr 2024

Contracts Finder notice

Cloud Contact Centre Services

Official notice

Authority: OFSTED

Call-off from a framework agreement
CPV: Software package and information systems (48000000)
Published contract value£809,897Exc. VAT
Contract ends 31 Oct 2027
Awarded to Puzzel Ltd
Contract starts 1 Nov 2024

What is being bought

Published requirement description

This contract is for the provision of a SAAS Cloud Contact Centre Service.

Please note that this contract has already been awarded and that this contract is being published for transparency purposes only.

Call Off from Crown Commercial Services Framework Agreement GCloud 13.

Please note the awarded value is for the initial 3 years only. We reserved the right to extend the contract by a further 12 months and uplift the contract value accordingly. If Ofsted activate the extension on a like-for-like basis we will not publish a new award notice.

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
CON 1391
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
United Kingdom

Key dates

Published dates
  1. Award decision
    11 Apr 2024
  2. Notice published
    11 Apr 2024
  3. Contract starts
    1 Nov 2024
  4. Contract ends
    31 Oct 2027

Contracting authority & participating public bodies

  • OFSTEDContracting authority Royal Exchange, MANCHESTER, M27BR, EnglandContact name, email, phone
    Identifier
    D106 · GB-GOR

Suppliers named on the notice

  • Puzzel LtdSupplier 58 Herschel Street Slough Berkshire SL1 1PG
    Identifier
    04124967 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b-2024-04-11T13:59:07+01:00
Published
11 Apr 2024
Latest update
11 Apr 2024
Procedure reference
ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b
Contract reference
ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b-1