Contact Centre & Telephony Solution

Call-off from a framework agreement

CPV: Software package and information systems (48000000)

Published contract value£169,689Exc. VAT

Contract ends 31 Jul 2027

Contract starts 1 Mar 2024

What is being bought

Published requirement description

Replacement of telephony solution with an externally hosted solution. To include contact centre system and soft phone solution.

Using CCS Framework RM6116.

Framework cited in notice: Network Services 3 · RM6116
Procedure: Call-off from a framework agreement
Buyer reference: Contact Centre & Telephony Solution
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: Yes
Suitable for voluntary, community and social enterprises: No
Tender deadline: 12 Dec 2023, 12:00 GMT
Procurement method: Selective
Additional classifications 1: Reference: 50300000
Additional classifications 1: Scheme: CPV
Additional classifications 1: Description: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
Item 1: Delivery locations as published: East of England, United Kingdom

Published dates

Fenland District CouncilContracting authority County Road, March, PE158NQ, EnglandContact name, email, phone
Identifier
FEN · GB-LAE

Opus Business Systems Limited (Trading as Opus Telecoms)Supplier 39 London Road Reigate Surrey RH2 9AQ
Identifier
02695133 · GB-COH
Voluntary, community or social enterprise
No
Business size
SME

Official links; attachments are not copied

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen2 Aug 2024, 15:10 BST

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b-2024-08-02T15:10:31+01:00
Published: 2 Aug 2024
Latest update: 2 Aug 2024
Procedure reference: ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b
Contract reference: ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b-1