Contracts Finder notice
COV - Contact Centre Telephony Platform Implementation Partner
Authority: Coventry City Council
CPV: Software implementation services (72263000)
Published contract value£159,840VAT basis not stated
Contract ends 7 Jan 2027
Awarded to TTEC CONSULTING (UK) LIMITED
Contract starts 8 Jan 2024
What is being bought
Published requirement descriptionContract for a partner to deliver the replacement of the Council's existing contact centre telephony platform.
The contract has been awarded via G-Cloud 13.
Published procurement details
- Procedure
- Other - G-Cloud 13
- Buyer reference
- COV-17880
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- Yes
- Tender deadline
- Item 1: Delivery locations as published
- CV1 5RR
Key dates
Published dates- Award decision29 Nov 2023
- Contract starts8 Jan 2024
- Notice published19 Jan 2024
- Contract ends7 Jan 2027
Contracting authority & participating public bodies
- Coventry City CouncilContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/9zBK4N6s · GB-SRS
Suppliers named on the notice
- TTEC CONSULTING (UK) LIMITEDSupplier
- Identifier
- 03424866 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457-2024-01-19T13:58:57Z
- Published
- 19 Jan 2024
- Latest update
- 19 Jan 2024
- Procedure reference
- ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457
- Contract reference
- ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457-1