Credit Check and Debt investigation - AWARD

TRG and OHG wish to appoint the services of a supplier to provide the following credit checks and debt investigation of potential and existing customers

New Applicants

o Check affordability based on low-income profile traffic light rating on customers (red, amber, green) supplier to provide details of what each colour represents

o Check ID

o Address check to ensure applicant is fully disclosing all previous addresses. Suppliers check if any CCJ's or former social housing tenant arrears

It is anticipated that the lettings team for TRG and OHG combined will require approx. 350 searches per month.

Debt Recovery

o Tracing Former Tenants to enable TRG and OHG to pursue the debt with our in-house team.

o Trace will include the following information:

o Forwarding address,

o phone number

o email address

o Last known dates at current address.

It is anticipated that the Debt Recovery team for TRG and OHG will require a batch trace of either, approx. 300. searches per month, or approx. 900 searches be done every 3 months, this list will be updated on a quarterly basis however this number may vary and to be reviewed on a 6 monthly basis.

TRG have circa 50 user accounts and OHG have circa 50 user accounts, and at present it is anticipated that we will require approx. 4,500 searches annually. However, this may increase or decrease in the future. (Suppliers to provide details of cost per licence)