Contracts Finder notice
FCDO Centralised Telephony Operator Service
Authority: Foreign Commonwealth and Development Office
CPV: Telecommunications services (64200000)
Published contract value£2,550,000Exc. VAT
Contract ends 25 May 2027
Awarded to Foundever GB LTD
Contract starts 26 May 2025
What is being bought
Published requirement descriptionProvision of centralised telephony operator services for the Foreign, Commonwealth & Development Office (FCDO), encompassing both dedicated and non-dedicated call handlers responsible for routing calls to the FCDO's principal global telephone number.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- tender_478497/1488622
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Min Value
- £600,000.00
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom
Key dates
Published dates- Contract starts26 May 2025
- Award decision5 Jun 2025
- Notice published6 Jun 2025
- Contract ends25 May 2027
Contracting authority & participating public bodies
- Foreign Commonwealth and Development OfficeContracting authority
Suppliers named on the notice
- Foundever GB LTDSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e-2025-06-06T12:20:20+01:00
- Published
- 6 Jun 2025
- Latest update
- 6 Jun 2025
- Procedure reference
- ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e
- Contract reference
- ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e-1