Finance Management System Support - AWARD

Abri are seeking a contractor who can provide a full level of support for the current Finance Management Solution used within Abri (currently Open Accounts), Abri require this supplier to provide a solution that can meet the following key elements.

• Full reactive maintenance service for Open Accounts and Ebis, enabling the logging of issues/defects and providing resolutions through an excellent responsive approach.
• Carry out a full , thorough systems healthcheck across Open Accounts and Ebis , to review current use of the product and advise on any changes to achieve optimal utilisation of functionality.
• Engage in a routine cycle of review of system use advising on new functionality & system development.
• Support the business with the implementation of all regular upgrades and patch fixes.
• Support the business with the expansion of the software, implementation of new functionality and/or complimentary solutions.
• Provide access to a user environment where the business can interact on best practice and system use.
• Provide regular updates, fully supported by metrics, on quality of service delivery.