Fresh Service

Call-off from a framework agreement

CPV: Internet or intranet client application development services (72421000)

Published contract value£199,908Exc. VAT

Contract ends 17 Oct 2027

Awarded to Freshworks Inc.

Contract starts 17 Oct 2023

What is being bought

Published requirement description

Subscription for Freshservice ITSM Service Desk:

Employee Engagement Suite 3 Year contract.

83x Freshservice- Enterprise Annual @ £51/agent/month

1200x Freshservice- SaaS management add-on @£0.8/month

6x Freshservice- 500 Asset Pack V3 @60/month.

Procedure: Call-off from a framework agreement
Buyer reference: NAT/2023/33
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: Yes
Suitable for voluntary, community and social enterprises: No
Tender deadline: 2 Oct 2023, 17:00 BST
Procurement method: Selective
Item 1: Delivery locations as published: North West, United Kingdom; West Midlands, United Kingdom; London, United Kingdom; South East, United Kingdom; Wales, United Kingdom

Published dates

Independent Office for Police ConductContracting authority 10 South Colonnade, LONDON, E144PU, EnglandContact name, email, phone
Identifier
sid4gov.cabinetoffice.gov.uk/64mmEr7h · GB-SRS
URL
https://www.policeconduct.gov.uk/

Freshworks Inc.Supplier 2950 S. Delaware Street Suite 201, San Mateo CA 94403
Voluntary, community or social enterprise
No
Business size
SME

Official links; attachments are not copied

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen7 Jul 2025, 11:24 BST

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f-2025-07-07T11:24:29+01:00
Published: 7 Jul 2025
Latest update: 7 Jul 2025
Procedure reference: ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f
Contract reference: ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f-1