Contracts Finder notice
His Majesty's Courts and Tribunals Contact Center as a Service
Authority: Ministry of Justice
CPV: Telecommunications services (64200000)
Published contract value£11,385,632Exc. VAT
Contract ends 30 Oct 2027
Awarded to Kerv Experience Limited
Contract starts 31 Oct 2024
What is being bought
Published requirement descriptionA Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- tender_373611/1426252
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Published tender value
- £6,699,861.21
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom
Key dates
Published dates- Award decision31 Oct 2024
- Contract starts31 Oct 2024
- Notice published18 Nov 2024
- Contract ends30 Oct 2027
Contracting authority & participating public bodies
- Ministry of JusticeContracting authority
Suppliers named on the notice
- Kerv Experience LimitedSupplier
- Identifier
- 03925996 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- SME
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21-2024-11-18T13:10:23Z
- Published
- 18 Nov 2024
- Latest update
- 18 Nov 2024
- Procedure reference
- ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21
- Contract reference
- ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21-1