His Majesty's Courts and Tribunals Service (HMCTS) Service Centre Technology - Work Force Management (WFM) Solution

Call-off from a framework agreement

CPV: Telecommunications network (32412100)

Published contract value£1,845,233Exc. VAT

Contract ends 31 Oct 2028

Awarded to NICE Systems UK Ltd

Contract starts 1 Nov 2024

What is being bought

Published requirement description

A Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.

Procedure: Call-off from a framework agreement
Buyer reference: tender_373611/1425715
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: Yes
Suitable for voluntary, community and social enterprises: No
Published tender value: £185,040.00
Tender deadline: 6 Aug 2024, 23:59 BST
Procurement method: Selective
Additional classifications 1: Reference: 64200000
Additional classifications 1: Scheme: CPV
Additional classifications 1: Description: Telecommunications services
Item 1: Delivery locations as published: British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom

Published dates

Ministry of JusticeContracting authority 102 Petty France, London, SW1H 9AJ, EnglandContact email

NICE Systems UK LtdSupplier Tollbar House Tollbar Way, Hedge End Southampton Hampshire SO30 2ZP United Kingdom
Identifier
CRN0340304 · GB-COH
Voluntary, community or social enterprise
No
Business size
SME

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen15 Nov 2024, 10:52 GMT

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a-2024-11-15T10:52:58Z
Published: 15 Nov 2024
Latest update: 15 Nov 2024
Procedure reference: ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a
Contract reference: ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a-1