Contracts Finder notice
IBCA Contact Centre Communications Platform (8x8)
Authority: Cabinet Office
CPV: Communication software package (48510000)
Published contract value£699,996Exc. VAT
Contract ends 8 May 2027
Awarded to 8x8 UK Limited
Contract starts 1 May 2025
What is being bought
Published requirement descriptionX6 Bundled licenses with 130 day hot call recording and implementation of the solution and training of IBCA users
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- 8x8 CCaaS May 2025 - 2028
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- United Kingdom
Key dates
Published dates- Award decision24 Apr 2025
- Contract starts1 May 2025
- Notice published8 Jul 2025
- Contract ends8 May 2027
Contracting authority & participating public bodies
- Cabinet OfficeContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/3A4AmUm4 · GB-SRS
Suppliers named on the notice
- 8x8 UK LimitedSupplier
- Identifier
- 05083841 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e-2025-07-08T11:02:45+01:00
- Published
- 8 Jul 2025
- Latest update
- 8 Jul 2025
- Procedure reference
- ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e
- Contract reference
- ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e-1