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Published 16 Sept 2025

Contracts Finder notice

IT Service Desk System

Official notice

Authority: THE ELECTORAL COMMISSION

Call-off from a framework agreement
CPV: Software package and information systems (48000000)
Published contract value£56,560Exc. VAT
Contract ends 28 Aug 2028
Awarded to Freshworks
Contract starts 29 Aug 2025

What is being bought

Published requirement description

The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations.

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
WP093
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
Yes
Min Value
£1.00
Tender deadline
Procurement method
Selective
Additional classifications 1: Reference
72000000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
IT services: consulting, software development, Internet and support
Item 1: Delivery locations as published
EC1N 8JS
Description
Contract Award value is £56,560 over 3 years

Key dates

Published dates
  1. Award decision
    18 Aug 2025
  2. Contract starts
    29 Aug 2025
  3. Notice published
    16 Sept 2025
  4. Contract ends
    28 Aug 2028

Contracting authority & participating public bodies

  • THE ELECTORAL COMMISSIONContracting authority 3 Bunhill Row, LONDON, EC1Y8YZ, EnglandContact name, email
    Identifier
    IM1203 · GB-GOR

Suppliers named on the notice

  • FreshworksSupplier HQ: San Mateo, CA 2950 S. Delaware Street, Suite 201 San Mateo, CA 94403 London, UK 79 Hatton Garden London EC1N 8JS
    Voluntary, community or social enterprise
    Yes
    Business size
    SME

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317-2025-09-16T15:53:28+01:00
Published
16 Sept 2025
Latest update
16 Sept 2025
Procedure reference
ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317
Contract reference
ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317-1