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Published 29 Jul 2024

Contracts Finder notice

ITSM Tool

Official notice

Authority: ADVISORY, CONCILIATION AND ARBITRATION SERVICE

Call-off from a framework agreement
CPV: Software package and information systems (48000000)
Published contract value£400,000Exc. VAT
Contract ends 14 Jul 2028
Awarded to HALO SERVICE SOLUTIONS LTD
Contract starts 15 Jul 2024

What is being bought

Published requirement description

ITSM tool to improve customer service and user request management,

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
Acas27336
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Min Value
£85,400.00
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
United Kingdom

Key dates

Published dates
  1. Award decision
    8 Jul 2024
  2. Contract starts
    15 Jul 2024
  3. Notice published
    29 Jul 2024
  4. Contract ends
    14 Jul 2028

Contracting authority & participating public bodies

Suppliers named on the notice

  • HALO SERVICE SOLUTIONS LTDSupplier 86 Eastburn Tower, Eastburn Drive, Falkirk, FK1 1TX
    Identifier
    SC216980 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84-2024-07-29T10:36:06+01:00
Published
29 Jul 2024
Latest update
29 Jul 2024
Procedure reference
ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84
Contract reference
ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84-1