Maintel Cisco Network Maintenance Support

A consolidated single maintenance support agreement with a duration of three years for all live Cisco Network infrastructure.

Rationalising the supported items on the contract to only include equipment which is installed in HQ buildings and would cause either a loss of resilience or a major impact to users in the buildings should there be a failure. All non-supported equipment we can replace quickly from our spares stock.

We have removed the requirement to provide a Maintel engineer to help install the replacement equipment at Islington sites with the exception of Assembly Hall who require support outside of IDS core hours