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Published 28 Oct 2025

Contracts Finder notice

NCC1374 Contact Centre Telephony

Official notice

Authority: Northumberland County Council

Other - Direct Award
CPV: Customer Relation Management software package (48445000)
Published contract value£382,118Exc. VAT
Contract ends 31 Oct 2028
Awarded to Amazon Web Services EMEA Sarl
Contract starts 1 Nov 2025

What is being bought

Published requirement description

This product allows us access to the Telephony Platform to enable services to handle customer queries.

Published procurement details

Procedure
Other - Direct Award
Buyer reference
OPEN28102025095644
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Tender deadline
Item 1: Delivery locations as published
North East, United Kingdom

Key dates

Published dates
  1. Award decision
    27 Oct 2025
  2. Notice published
    28 Oct 2025
  3. Contract starts
    1 Nov 2025
  4. Contract ends
    31 Oct 2028

Contracting authority & participating public bodies

  • Northumberland County CouncilContracting authority County Hall, MORPETH, NE612EF, EnglandContact name, email, phone
    Identifier
    sid4gov.cabinetoffice.gov.uk/By5B2FN2 · GB-SRS

Suppliers named on the notice

  • Amazon Web Services EMEA SarlSupplier 1 Principal Place Worship Street London, EC2A 2FA
    Identifier
    FC034225 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db-2025-10-28T10:59:48Z
Published
28 Oct 2025
Latest update
28 Oct 2025
Procedure reference
ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db
Contract reference
ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db-1