Contracts Finder notice
Provision of a Cloud Based Contact Centre Solution
Authority: Leicestershire County Council
CPV: Electrical machinery, apparatus, equipment and consumables; lighting (31000000)
Published contract value£2,056,225Exc. VAT
Contract ends 29 Sept 2028
Awarded to Specialist Computer Centres
Contract starts 8 Sept 2025
What is being bought
Published requirement descriptionFurther Competition for the provision of a Cloud Based Contact Centre Solution under framework RM6116 - Network Services 3 (PCR 2015).
Contract start date:- 08/09/2025 (to allow for onboarding ahead of licence commencement date)
Initial contract end date:- 29/09/2028
7 x 12 months extension options available, if all taken, the contract will end eventually on 29/09/2035.
Published procurement details
- Procedure
- Other -
- Buyer reference
- LEICSCC001-DN774679-18265304
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Additional classifications 1: Reference
- 32000000
- Additional classifications 1: Scheme
- CPV
- Additional classifications 1: Description
- Radio, television, communication, telecommunication and related equipment
- Additional classifications 2: Reference
- 45000000
- Additional classifications 2: Scheme
- CPV
- Additional classifications 2: Description
- Construction work
- Item 1: Delivery locations as published
- England, United Kingdom
Key dates
Published dates- Award decision5 Sept 2025
- Contract starts8 Sept 2025
- Notice published10 Sept 2025
- Contract ends29 Sept 2028
Contracting authority & participating public bodies
- Leicestershire County CouncilContracting authority
Suppliers named on the notice
- Specialist Computer CentresSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7-2025-09-10T17:09:07+01:00
- Published
- 10 Sept 2025
- Latest update
- 10 Sept 2025
- Procedure reference
- ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7
- Contract reference
- ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7-1