Provision of an IT Managed Service (TEN-2223-005)

This contract is for the provision of an IT Managed Service to cover significant aspects of Nest's IT support, including but not limited to:

• End user support
• End user device management
• System operations management and monitoring
• Security management
• Some third party licence management
• Network infrastructure management
• Hardware asset management
• Software asset management

The requirement is focused on Nest Corporation's Head Office IT estate. The contract has been awarded as a result of running a further competition under framework agreement CCS Technology Services 3 (RM6100).