Contracts Finder notice
Provision of Front Office Counter Service - PS/23/205
Authority: DVLA - Driver & Vehicle Licensing Agency
CPV: Customer services (79342300)
Published contract value£39,100,000Exc. VAT
Contract ends 31 Mar 2027
Awarded to Post Office Ltd
Contract starts 1 Apr 2024
What is being bought
Published requirement descriptionThe Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- tender_402732/1520424
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Published tender value
- £39,900,000.00
- Min Value
- £39,100,000.00
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom
Key dates
Published dates- Award decision15 Dec 2023
- Contract starts1 Apr 2024
- Notice published30 Sept 2025
- Contract ends31 Mar 2027
Contracting authority & participating public bodies
- DVLA - Driver & Vehicle Licensing AgencyContracting authority
Suppliers named on the notice
- Post Office LtdSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-500e3970-525d-47ec-acf3-4700a9174e06-2025-09-30T13:48:54+01:00
- Published
- 30 Sept 2025
- Latest update
- 30 Sept 2025
- Procedure reference
- ocds-b5fd17-500e3970-525d-47ec-acf3-4700a9174e06
- Contract reference
- ocds-b5fd17-500e3970-525d-47ec-acf3-4700a9174e06-1