Sandwell MBC - ICT Service Citrix Support Renewal - AWARD

Sandwell Metropolitan Borough Council's ICT Services department wishes to renew its direct CITRIX support and maintenance agreement listed below. The current agreement is due to expire on the 22nd of December 2025.

To maintain service provision, ICT Services are now inviting resellers to submit a 15 month renewal quotation to cover period 23.12.2025 to 31.03.2027.

Please quote for:

Citrix Universal Hybrid Multi-Cloud x 1000 to cover period 23.12.2025 to 31.03.2027.

Key points to take into consideration when completing the tender response.

• It is a key requirement that the support and maintenance agreement is backed to CITRX and that the Council can continue to raise incidents and service requests directly with CITRIX, maintaining existing service level agreements in full.

Q. Is the support and maintenance in your proposal backed directly to CITRIX? [YES|NO]

Any proposals not utilising direct CITRIX support will be rejected.

Evaluation

100% price

Key dates for awareness

Tender published: 13.11.2025

Closing date for any clarification questions: 14:00hrs 20.11.2025

Closing date for tender: 12:00 hrs 27.11.2025

Evaluations of tenders: w/c 01.12.2025