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Published 21 Aug 2023

Contracts Finder notice

Service Desk Provision

Official notice

Authority: Pension Protection Fund

Call-off from a framework agreement
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£1,002,481Exc. VAT
Contract ends 13 Jun 2027
Awarded to LITTLE FISH (UK) LIMITED
Contract starts 14 Jun 2023

What is being bought

Published requirement description

The supplier will provide a 24/7 service desk provision.

This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests.

Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
tender_369156/1246022
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Published tender value
£1,002,482.00
Tender deadline
Procurement method
Selective
Additional classifications 1: Reference
72610000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Computer support services
Additional classifications 2: Reference
72611000
Additional classifications 2: Scheme
CPV
Additional classifications 2: Description
Technical computer support services
Item 1: Delivery locations as published
CR0 2NA; London, United Kingdom

Key dates

Published dates
  1. Award decision
    13 Jun 2023
  2. Contract starts
    14 Jun 2023
  3. Notice published
    21 Aug 2023
  4. Contract ends
    13 Jun 2027

Contracting authority & participating public bodies

Suppliers named on the notice

  • LITTLE FISH (UK) LIMITEDSupplier PRICE HOUSE, 37 STONEY STREET, NOTTINGHAM, Nottinghamshire, NG1 1LS, United Kingdom
    Identifier
    04700876 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620-2023-08-21T15:22:20+01:00
Published
21 Aug 2023
Latest update
21 Aug 2023
Procedure reference
ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620
Contract reference
ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620-1