Tenant Satisfaction Measure (TSM) Surveys 2025

*This is for information only, as the contract has been awarded*

The Regulator of Social Housing has set a number of Tenant Satisfaction Measures (TSMs), which we must report on each year. These are a set of measures that help:

• Enable tenants to understand and assess how well their landlord is performing.
• Provide us with invaluable insights and feedback, so we can take action and improve our services.
• The Regulator to monitor and evaluate our performance.

West Kent is seeking a supply partner to undertake the perception survey questions and report the results back in accordance with the Regulator's guidelines. The full details of the services are set out in the Specification.