Contracts FinderAwarded contract
Published 5 Feb 2025

Contracts Finder notice

Tender for the provision of the emergency out of hours telephone answering service - Herefordshire Council

Authority: Herefordshire Council

Open procedure
CPV: Telephone-answering services (79510000)
Published contract value£90,960Exc. VAT
Contract ends 31 Mar 2027
Contract starts 2 Apr 2025

What is being bought

Published requirement description

Herefordshire Council is seeking to appoint a supplier to deliver the emergency out of hours telephone answering service, including evenings, weekends and bank holidays.\r

The council operate an emergency out of hours telephone service for members of the public, covering a number of different council areas, such as environmental health and trading standards, highways, homelessness and adult social care. \r

The service will commence on 31 March 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to 24 months, subject to further internal governance, budget approval and satisfactory Supplier performance.\r

Additional information:

Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity.

To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: www.supplyingthesouthwest.org.uk ↗

Published procurement details

Procedure
Open procedure
Buyer reference
HEREFCC-DN762273-97398346
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Published tender value
£94,000.00
Tender deadline
Published
Procurement method
Open
Additional classifications 1: Reference
64214200
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Telephone switchboard services
Tender contract period: Start date
Tender contract period: End date
Item 1: Delivery locations as published
West Midlands, United Kingdom

Key dates

Published dates
  1. Notice published
    5 Feb 2025
  2. Award decision
    1 Apr 2025
  3. Contract starts
    2 Apr 2025
  4. Contract ends
    31 Mar 2027

Contracting authority & participating public bodies

Suppliers named on the notice

  • Careium UK LimitedSupplier Aspinall House Walker Office Park Blackburn Lancashire BB1 2QE
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-cd48b9cd-247b-4bb9-bde6-d87c054fba12-2025-04-02T12:51:26+01:00
Published
5 Feb 2025
Latest update
2 Apr 2025
Procedure reference
ocds-b5fd17-cd48b9cd-247b-4bb9-bde6-d87c054fba12
Contract reference
ocds-b5fd17-cd48b9cd-247b-4bb9-bde6-d87c054fba12-1