Contracts Finder notice
Zendesk Licences (2025)
Authority: Government Digital Service
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£1,098,879Exc. VAT
Contract ends 30 Jun 2027
Awarded to Zendesk, Inc.
Contract starts 1 Jul 2025
What is being bought
Published requirement descriptionTo provide Zendesk licences to Government Digital Service (GDS).
Zendesk is a user support software product used across GDS to allow staff to provide support to public and government users of products owned by GDS.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- WP2266
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Min Value
- £720,576.00
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- SW1A 2BQ
Key dates
Published dates- Award decision18 Jun 2025
- Contract starts1 Jul 2025
- Notice published15 Jul 2025
- Contract ends30 Jun 2027
Contracting authority & participating public bodies
- Government Digital ServiceContracting authority
- Identifier
- OT1056 · GB-GOR
Suppliers named on the notice
- Zendesk, Inc.Supplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87-2025-07-15T08:27:19+01:00
- Published
- 15 Jul 2025
- Latest update
- 15 Jul 2025
- Procedure reference
- ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87
- Contract reference
- ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87-1