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Telephony and Contact Centre Solution

Brighton and Hove City Council · Local authority · delivery region not published

The supply of a Telephony and Contact Centre Solution for the Council

• Telephone and data transmission services

ID 6617419 Department of Finance Departmental Solicitors Office DSO Legal Case Management System

Department of Finance · Central government · Northern Ireland

The Department of Finance, Department Solicitors Office (DSO) is currently preparing to initiate a procurement process to establish a contract with a Supplier to provide a Case Management System. The potential scale and scope of this servic…

• Legal services
• Electronic information services
• Maintenance and repair of office machinery
• +3

Prisoner Integrated Communications Service (PICS) – Preliminary Market Engagement

Ministry of Justice · Central government · Nationwide (UK)

The Prisoner Integrated Communications Service (PICS) is to replace the current Prisoner Telephony Service (PTS) currently implemented across public prisons in England and Wales. The current PTS involves use of what are widely referred to a…

• Telecommunications system
• Communication land-line rental
• IP telephone services
• +6

Request for Information - Digital Telephony

Scottish Government · Scotland

The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply a Digital Telephony Service to Scottish General Practitioner (GP) Practices. This RFI is not a call for …

• Telephone and data transmission services
• Dedicated-business telephone network services
• IP telephone services
• +11

Schools Gigabit Broadband

Department for Education · Central government · Nationwide (UK)

Introduction: School Gigabit Broadband Phase 2 The Department for Education (DfE) is seeking early engagement from interested organisations in relation to the Schools Gigabit Broadband Programme Phase 2. Please note that this notice is issu…

• Communications system maintenance services
• Construction work
• Network equipment
• +6

Preliminary Market Engagement – Sellafield Limited: Network Services

Sellafield Limited · North West England

Sellafield Ltd is considering a call for competition for Network Services under the Network Services 4 (NS4) Framework Agreement (RM6377) Lot 1 Internet Connectivity Services (WAN), Lot 2 Local Connectivity Services (LAN), and Lot 3 Voice a…

• Networks
• Computer network services
• IP telephone services
• +11

Out of Hours Switchboard

London Borough of Lewisham · Local authority · Greater London

The provision of a high quality, scalable, Out of Hours Switchboard allows residents to get in touch with the council easily at any time should they find themselves in a vulnerable situation.

• Telephone switchboard services
• Switchboards

Replacement of Corporate Telephony and Contact Centre Environment

Link Group · Scotland

Link Group, the Contracting Authority, is seeking to modernise its telephony and contact management environment as part of a wider customer experience transformation. The requirement is not limited to a like-for-like telephony replacement. …

• Telephone and data transmission services
• Telecommunications equipment and supplies

Request for Information (RFI) Scanning and Digital Print Suite

NHS Business Services Authority · Central government · Nationwide (UK)

The NHSBSA is a Special Health Authority and an Arm’s Length Body of the Department of Health and Social Care. We provide a range of critical central services to NHS organisations (our ‘clients’), NHS contractors, health bodies, patients an…

• Photocopier paper
• Archive services
• Archiving services
• +16

Contact Centre Omni Channel Telephony

Greensquareaccord · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

• Telephone operator services
• Call centre
• Telephone switchboard services

Mobile Voice and Data Services

Scottish Government · Scotland

Scottish Procurement is establishing a collaborative framework agreement for Mobile Voice and Data Services for Scottish public and third sector bodies. The current single supplier framework is due to expire on 14 April 2027.

Likely replaces the contract held by VODAFONE LIMITED

• Mobile-telephone services
• Electronic data exchange services
• Integrated telecommunications services
• +5

The Event Management Framework 2 (EMF2)

Department for Culture, Media and Sport · Central government · delivery region not published

The Event Management Framework 2 (EMF2) is being developed by the Department for Culture, Media and Sport (DCMS) to provide a modern, flexible, and accessible route to market for government event requirements. The framework will enable depa…

Likely replaces the contract “Event Management & Delivery Framework 1 (EMF1)”

• Event services
• Ambulance services
• Architectural design services
• +57

Managed Mobility Service

Police and Crime Commissioner for West Midlands · Police & fire · West Midlands

Managed mobility provision for the support and enhancement of the mobile network

• Mobile-telephone services

Preliminary market engagement - CS Mobile Telecoms Services supply for the British Embassy and US Network

Foreign, Commonwealth and Development Office · Central government · delivery region not published

Provision of nationwide Mobile Telecommunications Services for the British Embassy in Washington DC and the wider US Network, including mobile voice, data, roaming, device support, billing management and associated telecommunications servic…

Likely replaces the contract held by SOCIETE FRANCAISE DU RADIOTELEPHONE

• Mobile-telephone services

WHC - Mobile phone contract including funding for new handsets

West Herts College · Education · Nationwide (UK)

West Herts College comprises of 3 campuses. West Herts College is based in Watford, Hemel Hempstead and Luton The current contract expires in August 2026 and is with a third party provider, and the carrier is o2 the College would like to en…

• Telephone and data transmission services