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Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.

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Planned

Showing 1–15 · planned procurement and market-engagement notices for the coming year: expected date ahead or published in the last 12 months.

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CPV 7951…Clear all

19 procedures

  1. Planned · tender expected SME suitable

    Telecare Alarm Receiving Centre and Customer Management System

    Portsmouth City Council · Local authority · South East England

    Portsmouth City Council's (PCC) Safe at Home (Telecare) Service would like to investigate the market for a combined package of Alarm Receiving Centre (ARC) and customer management System for Telecare alarm monitoring. Portsmouth City Counci…

    • Alarm systems
    • Patient-monitoring system
    • Software package and information systems
    • +1
    Value
    £300k
    Term
    2 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06ebd9
  2. Planned · tender expected SME suitable

    Hedyn Out of Hours Call Handling Services Preliminary Market Engagement

    Tai Hedyn Limited · Wales (Cymru)

    Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating ac…

    • Telephone-answering services
    Value
    £625k
    Term
    2 yearsup to 4 years with extensions
    Submit via
    portal not identified
    Published
    #0791b7
  3. Planned · tender expected

    Capability Assets' Managed Service

    Merseyside Fire and Rescue Authority · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    Merseyside Fire and Rescue Authority (The Authority) as Lead Authority for National Resilience, seeks to identify a Prime Contractor to provide a Capability Assets' Managed Service. The requirements are for the maintenance, repair and servi…

    • Customer services
    • Auditing services
    • Call centre
    • +10
    Value
    £160m
    Term
    10 yearsup to 20 years with extensions
    Submit via
    portal not identified
    Published
    #06938c
  4. Planned · tender expected ConcessionSME · VCSE suitable

    Warm Homes Plan - Consumer Protection Reform

    Department for Energy Security & Net Zero · Central government · Nationwide (UK)

    Disclaimer The information set out below is indicative only. The scope, timelines, routes to market, contract values and duration are subject to change. Reform proposals are also subject to public consultation later in 2026 which may signif…

    • Customer services
    • Administration services
    • Auditing services
    • +5
    Value
    £60m
    Term
    5.5 yearsup to 7.5 years with extensions
    Submit via
    portal not identified
    Published
    #067b61
  5. Planned · tender expected SME · VCSE suitable

    DVSA contact centre additional capacity - Call Surges

    Driver and Vehicle Standards Agency · Central government · Nationwide (UK)

    This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to s…

    • Call centre
    Value
    £3.5m
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #05159b
  6. Planned · tender expected

    Contact Centre Services

    Disclosure and Barring Service · North West England

    Contact Centre Services for DBS

    • Call centre
    Value
    Not published
    Term
    4 yearsup to 6 years with extensions
    Submit via
    portal not identified
    Published
    #0514a1
  7. Planned · expected · not yet publishedLight-touchSME · VCSE suitable

    Provision of Contact Centre Services to the Legal Aid Agency

    The Legal Aid Agency · Central government · Nationwide (UK), North East England, North West England, East Midlands, West Midlands, East of England

    The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and …

    • Legal services
    • Call centre
    • Customer services
    Value
    £24m
    Term
    4 years
    Submit via
    portal not identified
    Published
    #0524f0
  8. Planned · expected · not yet publishedSME suitable

    Contact Centre Omni Channel Telephony

    Greensquareaccord · delivery region not published

    GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

    • Telephone operator services
    • Call centre
    • Telephone switchboards
    Value
    £542k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06cce6
  9. Planned · expected · not yet publishedCompetitive flexible procedure

    Contact Centre Omni Channel Telephony

    Greensquareaccord · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

    • Telephone operator services
    • Call centre
    • Telephone switchboard services
    Value
    Not published
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06c9fe
  10. Planned · expected · not yet publishedCompetitive flexible procedureUtilities

    Taxi Management Services (Crew/ Passenger Movements)

    SOUTH WESTERN RAILWAY LIMITED · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    Provision of Taxi Management Services (Crew/ Passenger Movements)

    Likely replaces the contract held by First Travel Solutions Ltd · ends

    • Taxi services
    • Call centre
    • Hire of passenger transport vehicles with driver
    • +2
    Value
    £3.3m
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06a3af
  11. Planned · expected · not yet publishedCompetitive flexible procedure

    Homes England - Help to Buy Mortgage Administrator

    Homes England (the name adopted by the Homes and Communities Agency) · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    Since 2013, Homes England (HE) have delivered several 'help to buy' equity loan schemes including the First Time Buyers Initiative, HomeBuy Direct, FirstBuy, the London Wide Initiative, as well as the Help to Buy (HtB) Equity Loan scheme it…

    • Administrative services for business operations
    • Software programming and consultancy services
    • Supporting services for the government
    • +1
    Value
    £30m
    Term
    7 yearsup to 8 years with extensions
    Submit via
    portal not identified
    Published
    #065e1c
  12. Planned · expected · not yet publishedSME suitable

    Pre market Engagement for Out of Hours Call Service

    Plymouth Community Homes · delivery region not published

    Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market eng…

    Likely replaces the contract held by ORBIS PROTECT LIMITED · ends

    • Telephone-answering services
    Value
    £242k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06a85f
  13. Planned · expected · not yet publishedSME · VCSE suitable

    Sheltered Housing Alarm Monitoring Service

    Portsmouth City Council · Local authority · South East England

    Portsmouth City Council via its Social landlord identity - Portsmouth Homes, holds within its Local Authority Housing stock, approximately 1200 properties which provide Sheltered Accommodation to some of the city's most vulnerable residents…

    • Telephone-answering services
    • Alarm systems
    • Patient-monitoring system
    Value
    £300k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06614f
  14. Planned · expected · not yet publishedOpen procedureSME suitable

    The provision of force control room transformation technology

    The Police, Fire and Crime Commissioner for Northamptonshire · Police & fire · East Midlands

    Northamptonshire Police are beginning a Force Control Room Technology Change Programme to enhance public contact and optimise incident management. The programme is planned over three years and will deliver a robust, scalable, and future-rea…

    • Software implementation services
    • Call centre
    • Industry specific software package
    • +2
    Value
    Not published
    Term
    4 years
    Submit via
    portal not identified
    Published
    #05f612
  15. PlannedSME · VCSE suitable

    Telecare Monitoring and Out of Hours Telephony Provision Project

    Newcastle City Council · Local authority · North East England

    Newcastle City Council (NCC) currently provides the monitoring element of NCC's Telecare Service (Ostara), in addition to a range of telephony services, which operate in-house. We would like to explore the options of procuring an Alarm Rece…

    • Telephone-answering services
    • Health services
    • Social work and related services
    Value
    £0
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06fa64