Anywhere 365 upgrade · UK public procurement notice

Official notice

Authority: Norwich City Council (Local council)

Framework agreementServicesAward procedure without prior publication of a call for competitionSME suitable

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: East of England (UKH15)

Framework ceiling (notional)Value not publishedframework ceiling, not attributable revenue

Awarded 15 Sept 2023no call for competition

What is being bought

Published requirement description

Upgrade of existing Anywhere 365 system utilised by the council's customer contact team to manage incoming contacts.

CPV: IT services: consulting, software development, Internet and support · Software package and information systems

How this framework works

From the published notice

Bids received: 1 bids received · 1 suppliers appointed

The lotProcurement structure

single lot · no lot value published

Lot #1As Anywhere365 is owned by Work Stream People, a Microsoft recommended software…Awarded

As Anywhere365 is owned by Work Stream People, a Microsoft recommended software company based in the Netherlands, a UK based supplier is required to manage the software on behalf of the council. The supplier will also act as a technical advisor and intermediary to assist with procuring software solutions, installation and implementation and for advice and general support. Additional information: Contract is for period of 3 years with option of extending for 1 year to 2027 already built in. 4 years is the maximum period permitted under framework agreement procuring from.

Delivery: East of England · Norwich City Council, City Hall, Norwich.

48000000 Software package and information systems

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Framework agreement
Who may use this agreement: Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 9 Oct 2023, 16:31 BST
Last source update: 9 Oct 2023, 16:31 BST
Authority reference: NRW/20322
FTS notice number: 2023/S 000-029744
Classification (CPV): IT services: consulting, software development, Internet and supportSoftware package and information systems
Delivery area: East of England (UKH15)
Official registry OCID: ocds-h6vhtk-040a7b Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Direct Award made via G-Cloud 13 framework with Crown Commercial Services (CCS). Lot 3 - Cloud Support allows direct award option to most suitable supplier following due diligence checks by the council.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Suppliers appointed 1admitted to the panel · see the list ↓

Bids received 11 from SMEs

Contracts signed 1latest 15 Sept 2023

1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

Anywhere 365 upgrade
Signed
15 Sept 2023
Value
£293,085
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	1	—	—

Contracting authority & participating public bodies

Norwich City Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services City Hall, NORWICH, East of England, NR21NHContact email

Framework contractors & participating bidders

1 commercial party on the notice

risual LimitedFramework contractorGB-COH: 05431646 12 Parker Court, Staffordshire Technology Park, Stafford, West Midlands, ST18 0WP

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.