Arrears Management System - Income Analytics & Engagement Services (G-Cloud)

CPV: IT services: consulting, software development, Internet and support

Procedure method

Award procedure without prior publication of a call for competition

Legal basis

CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)

Procurement category

Services

Notice status

Awarded without competition

Procurement threshold

Unspecified in notice

Regulatory regime

Standard

Commercial structure

Stand-alone contract (no framework)

Competition type

Direct award (no call for competition)

GPA / WTO covered

Yes (GPA)

Recurring procurement

Unspecified in notice

First published

30 Mar 2026, 13:24 BST

Last source update

30 Mar 2026, 13:24 BST

FTS notice number

2026/S 000-029083

Classification (CPV)

IT services: consulting, software development, Internet and support

Delivery area

UK

Official registry OCID

ocds-h6vhtk-0677cc Find a Tender

Why no open competition

The procurement falls outside the scope of application of the directive

Published justification

This procurement has been conducted through the Crown Commercial Service (CCS) G Cloud 14 Framework Agreement, which is fully compliant with the Public Contracts Regulations 2015 (PCR2015). In accordance with Regulation 33, contracting authorities may award contracts under an established framework agreement without the need to publish a separate call for competition, provided that the framework was itself procured in line with PCR2015 and that the call off is made in accordance with its terms. G Cloud 14 is a PCR2015?compliant framework that has been openly tendered and advertised in the Find a Tender Service (FTS). All suppliers appointed to the framework have already been subject to the necessary competition, qualification, and compliance checks. The framework explicitly permits direct award and/or further competition processes within its scope. As such, the use of the negotiated procedure without prior publication is lawful because the requirement is being procured through a valid framework agreement that has already satisfied the obligations of transparency, competition, and equal treatment. The call off has been carried out strictly in line with the G Cloud 14 framework rules. No material modifications have been made that would constitute a new procurement. For these reasons, the contracting authority is permitted under PCR2015 to proceed without publishing an additional call for competition, as the use of the framework provides the necessary legal basis and ensures compliance with the relevant procurement regulations.

Publisher note: This procurement was conducted by direct award under the G‑Cloud 14 framework in accordance with the framework terms and the Public Contracts Regulations 2015. Implementation includes Allpay integration and supplier support as set out in the contract specification.

• Voicescape LimitedAwarded supplierGB-COH: 10440336 Salford, UK

No document links were published on the notice.