BCU-DAP2-64188 - ECLO Gwynedd Hospital

The service provider will be expected to work with Key stakeholders across ophthalmic services within the central and West integrated health community, including all ophthalmology patients, service users and families/carers. Collaborative working within the Multi-disciplinary team (MDT) will be a key aspect of this role.

The service provider is expected to provide:

-Provide advice, information, practical and emotional support, to people of all ages affected by sight loss.

-Provide a person-centred screening of needs, signposting and referring patients to a wide range of services and organisations

-Cultivate positive working relationships to establish and sustain referral routes with a range of health, statutory and third sector organisations.

-Provide basic visual awareness training to eye clinic staff and others as required.

-Act as a key contact to support patients, family members and carers to navigate their way through the variety of information, advice and support available.

-To provide information and guidance on the certification and registration process for people with sight loss. To support eye clinic staff with the processing of the Certificate of Visual Impairment (CVI)

-Maintain an up-to-date and comprehensive information resource relating to services available for people with sight loss.

-Support patients, family, and carers with advice on falls prevention and refer to available services where appropriate.

-When needed, act as an advocate for patients to navigate the complexities of the sight loss pathway to ensure they receive appropriate services.

-Maintain accurate patient records and input quality data using multiple IT systems.

-Engage patients to gather feedback on the ECLO service. Positively contribute to RNIB evaluation, monitoring and continuous improvement of the service.

-Attend local clinical audit meetings, steering groups and other events to promote the benefits of the service to eye clinic and health and social care professionals.

-Positively contribute to a range of local and national ECLO team meetings, networks, training, and information events. Attend mandatory ECLO seminars and take responsibility for own CPD.

-Ensure that specific safeguarding risks, GDPR and regulatory requirements are understood, applied, and managed in line with relevant NHS and RNIB policies.

-Support volunteers within the ECLO service and wider RNIB activities, where appropriate