Find a TenderAwardedContract details notice

Published 26 Jun 2025, 15:05 BST

Official UK procurement notice

Choice Based Lettings (CBL), Housing Register and Homelessness System

Official notice

Authority: Durham County Council (Local council)

GoodsOpen procedureAbove thresholdSME suitable

Sectors: Software Packages & ERP (48) Delivery: North East (UKC14)

Published estimate£600,000≈ £200k / year · £720,000 inc. VAT · 1 value update33.3% below published estimate

Submissions closed 22 Apr 2026awarded 18 May 2026

Awarded to HOME CONNECTIONS LETTINGS LIMITED

Contract term 3 yrsends 14 Jun 2029 · up to 14 Jun 2032 with extensions · starts 15 Jun 2026

What is being bought

Published requirement description

The purpose of this project is to procure a comprehensive solution to support the operation and management of Durham Key Options, the Choice-Based Lettings (CBL) scheme used to advertise and allocate social rented homes across the county. The scheme enables properties from the local authority housing register and a range of partner landlords to be let transparently and efficiently. Collectively, partners within the scheme manage approximately 40,000 homes.

CPV: Industry specific software package

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 3 yrsPublished value£600,000

Contract period: 15 Jun 2026 – 14 Jun 2029 (3 yrs) · up to 14 Jun 2032 with extensionsValue: £600,000 exc. VAT · £720,000 inc. VAT

Delivery: North East

Extensions: The Contract period is for an initial 3-year period, with the option to extend for a further 3 years, subject to satisfactory performance, service continuity, and the Council's future requirements. The anticipated go-live date for the new system is 1st December 2026, following a period of mobilisation and implementation.

48100000 Industry specific software package

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 65%Price: 35%

Published sub-criteria (8)

System Architecture Diagram: 5%
Statement of Works: 10%
Product Roadmap and Development: 5%
Training and Knowledge Transfer: 10%
Hypercare and Post Hypercare Support: 10%
System Demonstration: 15%
Desirable System Functionality: 10%
Pricing Schedule: 35%

Published award criteria (8)

System Architecture Diagram
Statement of Works
Product Roadmap and Development
Training and Knowledge Transfer
Hypercare and Post Hypercare Support
System Demonstration
Desirable System Functionality
Pricing Schedule: • Element 1 - Fixed Price Implementation services - Weighting 12% • Element 2 - Ongoing annual subscription (e.g., subscription, support, hosting, maintenance)- Weighting 12% • Element 3 - Rate Card for additional professional services - Weighting 6% • Element 4 - Desirable System Functionality - Price Weighting 5%

What this means for your bid

Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Goods
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 26 Jun 2025, 15:05 BST
Last source update: 18 Jun 2026, 10:40 BST
Award evaluation window: Submission end – 19 May 2026
Authority reference: OPEN2026420
FTS notice number: 2026/S 000-020692
Latest notice: Contract details notice (UK7)
Classification (CPV): Industry specific software package
Delivery area: North East (UKC14)
Official registry OCID: ocds-h6vhtk-055453 Find a Tender

How it was run

Official notice

Submission deadline: 22 Apr 2026, 15:00 BST
Clarification deadline: 15 Apr 2026, 12:00 BST
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

Tender submissions must be made via the Open Portal at www.open-uk.org ↗

Timeline

26 Jun 2025 → 18 Jun 2026 · 10 dates

Planning notice published
26 Jun 2025, 15:05 BST
Market engagement
18 Jul 2025, 23:59 BST
PME questionnaire can be accessed, free of charge, by registering on open-uk.org
This document provides an overview of the requirements and a summary of soft market testing completed in 2021.
Bidders are able to provide responses to 7 questions as part of this PME opportunity.
Tender notice published233 days ago
9 Mar 2026, 08:43 GMT
Clarification questions by196 days ago
15 Apr 2026, 12:00 BST
Submission deadline189 days ago
22 Apr 2026, 15:00 BST
Assessment summaries sent163 days ago
18 May 2026, 00:00 BST
Award decision expected by161 days ago
19 May 2026, 23:59 BST
Standstill ends152 days ago
28 May 2026, 23:59 BST
Contract starts135 days ago
15 Jun 2026, 00:00 BST
Latest notice published132 days ago
18 Jun 2026, 10:40 BST

Notice history

12 events · 5 releases on Find a Tender · since 26 Jun 2025

Preliminary market engagement notice published
26 Jun 2025, 15:05 BST
UK2
Tender notice published
9 Mar 2026, 08:43 GMT
UK4
Published value updated to £600,000
9 Mar 2026, 08:43 GMT
was £450,000
Status changed to active
9 Mar 2026, 08:43 GMT
Procurement method changed
9 Mar 2026, 08:43 GMT
Deadline published: 21 Apr 2026, 10:00 BST
9 Mar 2026, 08:43 GMT
Tender notice published
17 Apr 2026, 10:33 BST
UK4
Deadline moved to 22 Apr 2026, 15:00 BST
17 Apr 2026, 10:33 BST
+1 days · was 21 Apr 2026, 10:00 BST
Contract award notice published
18 May 2026, 17:49 BST
UK6
Status changed to complete
18 May 2026, 17:49 BST
Contract signature expected
5 Jun 2026, 23:59 BST
scheduled
Contract details notice published
18 Jun 2026, 10:40 BST
UK7

Published amendments (1)

Short extension to tender submission deadline, due to clarification questions and amendments to T&Cs.

Routine re-releases (5)

2026-03: 1 release · 9 Mar 2026
2025-06: 1 release · 26 Jun 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £400,0001 award exc. VAT

Bids received 22 from SMEs

Contracts signed 1latest 15 Jun 2026

Awarded to	Value	Date	Status
HOME CONNECTIONS LETTINGS LIMITED002759 - Choice Based Lettings (CBL), Housing Register and Homelessness System15 Jun 2026 – 30 Nov 2029 · up to 30 Nov 2032Extensions: The Contract period is for an initial 3-year period, with the option to extend for a further 3 years, subject to satisfactory performance, service continuity, and the Council's future requirements. The anticipated go-live date for the new system is 1st December 2026, following a period of mobilisation and implementation.	£400,000	18 May 2026	Awarded

Contracts

Contract 1 · HOME CONNECTIONS LETTINGS LIMITED
Signed
15 Jun 2026
Value
£400,000
Period
15 Jun 2026 – 30 Nov 2029 · up to 30 Nov 2032 with extensions
Status
active
Extensions
1 x 36 month optional extension, subject to performance and budget review.
3 agreed KPIs: Business Critical Failures · System Defect with Workaround: · Isolated / Minor Error
- Business Critical Failures
- System Defect with Workaround:
- Isolated / Minor Error

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
2final-stage tenders · 4 at stage one	2	0	—

Contracting authority & participating public bodies

Durham County Council

Contracting authorityPublic authority - sub-central government GB-PPON: PMPB-8772-VYWM Corten House, Dunholme Close, Durham, North East, DH1 5WBContact email

Bidders & participating suppliers

1 commercial party on the notice

HOME CONNECTIONS LETTINGS LIMITEDAwarded supplierGB-COH: 05375099GB-PPON: PNZP-4458-ZTRH United House, London, London, N7 9DPContact email

Official documents & specifications (6)

Official links; attachments are not copied

Tender pack and attachments

Bidding documents and specificationstenderBidding documents and specificationsFull tender documents can be access free of charge by registering on the Open Portal at www.open-uk.org

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender18 Jun 2026, 10:40 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender18 May 2026, 17:49 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender17 Apr 2026, 10:33 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender9 Mar 2026, 08:43 GMT
Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender26 Jun 2025, 15:05 BST