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Published 1 Apr 2025, 17:10 BST

Official UK procurement notice

Claims Handling and Litigation Services

Official notice

Authority: NETWORK RAIL INFRASTRUCTURE LIMITED (Public body)

ServicesCompetitive flexible procedureAbove thresholdUtilitiesSME suitable
Sectors: Financial and insurance services (66) Delivery: UK
Published estimate£7,500,000≈ £2.5m / year · £9,000,000 inc. VAT
Submissions closed 28 Apr 2025
Contract term 3 yrsends 31 Dec 2028 · up to 31 Dec 2030 with extensions · starts 1 Jan 2026

What is being bought

Published requirement description

Network Rail (NR) has a requirement to re-tender the contract for the Claims Handling and Litigation Services, which covers the following areas:

i. Claims administration (logging, portal management, investigation, liability assessment,

resolution).

ii. Compliance with Statutory Limitation periods and legal timeframes.

iii. Litigation support for complex claims.

iv. Digital claims management and data analytics.

v. Regular performance reporting and audits.

Further details are set out in Appendix E - Specification.

  • The authority expects to re-tender this requirement around 31 Dec 2029, 23:59 GMT.
  • How the procedure runs: There will be a PSQ - Procurement Specific Questionnaire for all Participants. All Participants are required to meet the following requirements in order to be invited to the Invitation to Tender (ITT) stage: 1. Pass all pass/fail questions, 2. Not be on the debarment list 3. Meet all minimum score requirements set wihtin the PSQ (such as participants achieving a score 25% out of 40% or above for question 1 only (Contract Evidence). Tenderers who are invited to the ITT stage will have their bid evaluated on the basis of a 75% Technical and 25% Commercial crtieria. The highest scoring Tenderer will be awarded the contract. All Participants are required to review the all tender documents for full details.

CPV: Insurance claims adjustment services

The lotProcurement structure

single lot · value published
Lot #1Renewal 3 yrsSMEPublished value£7,500,000
Contract period: 1 Jan 2026 – 31 Dec 2028 (3 yrs) · up to 31 Dec 2030 with extensionsValue: £7,500,000 exc. VAT · £9,000,000 inc. VAT
Delivery: UKEligibility: SME eligible
Extensions: Extension is two 12 month period (1+1 years).Second stage: up to 5 candidates invited to tender
66518300 Insurance claims adjustment services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing
    1. Supplier Financial Health Score: Supplier Financial Health Model Score" greater than or equal to 40%.
    2. The following insuances in place post contract award:
    • Employer’s (Compulsory) Liability Insurance = £10m
    • Public Liability Insurance = £10m
    • Professional Indemnity Insurance = £10m

    In addition Participants are required to refer to the tender documents.

  • Technical & professional ability

    At the PSQ stage, all participants will be evaluated using the following crtieria for their Technical response which will be scored out of 100%:

    1. Contract Evidence (score available 40%)
    2. Evidence Approach (score available 20%)
    3. Working with External Stakeholders (score available 20%)
    4. Public Liability/Vegatation Cases (score available 20%)

    Note: All Participants must meet all minimum score requirements set wihtin the PSQ (such as participants achieving a score 25% out of 40% or above for question 1 only (Contract Evidence).

    At the ITT stage, Tenderers will be evaluated using the following criteria for their Technical response which will be scored out of 75%:

    1. Service Team - Experience and Approach (score available 22.5%)
    2. Rail Sector Claims Experience and Expertise (score available 20.25%)
    3. Mobilisation (score available 3.975%)
    4. Conflict of Interest Management (score available 3.975%)
    5. Knowledge Management and Staff Turnover (score available 3.975%)
    6. Additional Value and Innovation (score available 9.825%)
    7. Social Value 1 (score available 5.25%)
    8. Social Value 2 (score available 5.25%)

    In addition Participants are required to refer to the tender documents.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 64.5%Price: 25%Social value: 10.5%
Published sub-criteria (9)
  • Q1 - Service Team – Experience and Approach: 22.5%
  • Q2 - Rail Sector Claims Experience and Expertise: 20.25%
  • Q3 - Mobilisation: 3.98%
  • Q4 - Conflict of Interest Management: 3.98%
  • Q5 - Knowledge Management and Staff Turnover: 3.97%
  • Q6 - Additional Value and Innovation: 9.82%
  • Commercial: 25%
  • SV1 - Social Value: 5.25%
  • SV1 - Social Value: 5.25%
Published award criteria (9)
  • Q1 - Service Team – Experience and Approach: Please can your organisation provide an overview of the team responsible for delivering the scope of services as specified in Appendix E – Specification. In your response should include a methodology and approach statement for this delivery.
  • Q2 - Rail Sector Claims Experience and Expertise: Please can your organisation demonstrate its experience and understanding of the UK rail sector, with particular emphasis on legal liability claims handling. The response must detail the specific strategies that would be utilised in handling claims in the rail sector given the scope of services.
  • Q3 - Mobilisation: Given there is no transfer of existing files as part of the contract, the successful Tenderer will need to be able to action new claims notifications from the first day of the contract. Please can your organisation outline the considerations and activities required to mobilise the provision of services to Network Rail.
  • Q4 - Conflict of Interest Management: Network Rail is one of the largest landowners in the UK and operates railway assets across 20,000 miles of track. Therefore, it is distinctly possible that the successful supplier may experience conflict of interest scenarios that need to be presented to Network Rail. Please can your organisation outline how you will deal with conflicts of interest scenarios as they emerge.
  • Q5 - Knowledge Management and Staff Turnover: Please can your organisation describe and explain how your business will retain knowledge and expertise of Network Rail for the duration of the contract appointment.
  • Q6 - Additional Value and Innovation: Please can your organisation outline three (3) additional areas of value and innovation that you believe would provide the most value to Network Rail.
  • SV1 - Social Value: Please explain how your organisation will demonstrate any social value / social responsibility initiatives during the life of this contract.
  • SV1 - Social Value: Please explain how your organisation will support Network Rail’s Social Value Framework and the governments Skills for Life agenda through the delivery of the Specification.
  • Commercial: Participants will submit pricing/rate card as stated in Appendix F - Commercial Schedule and the rates will then be compared through a proportional vs best methodology,
Conditions of participation2
  • Economic & financial standing
    1. Supplier Financial Health Score: Supplier Financial Health Model Score" greater than or equal to 40%.
    2. The following insuances in place post contract award:
    • Employer’s (Compulsory) Liability Insurance = £10m
    • Public Liability Insurance = £10m
    • Professional Indemnity Insurance = £10m

    In addition Participants are required to refer to the tender documents.

  • Technical & professional ability

    At the PSQ stage, all participants will be evaluated using the following crtieria for their Technical response which will be scored out of 100%:

    1. Contract Evidence (score available 40%)
    2. Evidence Approach (score available 20%)
    3. Working with External Stakeholders (score available 20%)
    4. Public Liability/Vegatation Cases (score available 20%)

    Note: All Participants must meet all minimum score requirements set wihtin the PSQ (such as participants achieving a score 25% out of 40% or above for question 1 only (Contract Evidence).

    At the ITT stage, Tenderers will be evaluated using the following criteria for their Technical response which will be scored out of 75%:

    1. Service Team - Experience and Approach (score available 22.5%)
    2. Rail Sector Claims Experience and Expertise (score available 20.25%)
    3. Mobilisation (score available 3.975%)
    4. Conflict of Interest Management (score available 3.975%)
    5. Knowledge Management and Staff Turnover (score available 3.975%)
    6. Additional Value and Innovation (score available 9.825%)
    7. Social Value 1 (score available 5.25%)
    8. Social Value 2 (score available 5.25%)

    In addition Participants are required to refer to the tender documents.

What this means for your bid
  • Price carries 25 of 100 points: a 10% discount moves about 2.5 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Utilities
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA, CPTPP)
Recurring procurement
Yes · next expected 31 Dec 2029
First published
1 Apr 2025, 17:10 BST
Last source update
3 Apr 2025, 15:19 BST
Award evaluation window
Submission end – 26 Sept 2025
Authority reference
Project_41724
FTS notice number
2025/S 000-012375
Latest notice
Tender notice (UK4)
Classification (CPV)
Insurance claims adjustment services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-04fba1 Find a Tender
How it runs

There will be a PSQ - Procurement Specific Questionnaire for all Participants. All Participants are required to meet the following requirements in order to be invited to the Invitation to Tender (ITT) stage:

  1. Pass all pass/fail questions,
  2. Not be on the debarment list
  3. Meet all minimum score requirements set wihtin the PSQ (such as participants achieving a score 25% out of 40% or above for question 1 only (Contract Evidence).

Tenderers who are invited to the ITT stage will have their bid evaluated on the basis of a 75% Technical and 25% Commercial crtieria. The highest scoring Tenderer will be awarded the contract.

All Participants are required to review the all tender documents for full details.

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Requests to participate (first stage)
28 Apr 2025, 13:00 BST
Submission deadline
28 Apr 2025, 13:00 BST
Clarification deadline
17 Apr 2025, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Requests to participate must be submitted via: networkrail.bravosolution.co.uk/web/login.html ↗

Timeline

1 Apr 2025 → 1 Jan 2026 · 6 dates
  1. Tender notice published
    1 Apr 2025, 17:10 BST
  2. Latest notice published
    3 Apr 2025, 15:19 BST
  3. Clarification questions by
    17 Apr 2025, 17:00 BST
  4. Submission deadline
    28 Apr 2025, 13:00 BST
  5. Award decision expected by398 days ago
    26 Sept 2025, 23:59 BST
  6. Contract starts302 days ago
    1 Jan 2026

Notice history

2 events · 2 releases on Find a Tender · since 1 Apr 2025
  1. Tender notice published
    1 Apr 2025, 17:10 BST
    UK4
  2. Tender notice published
    3 Apr 2025, 15:19 BST
    UK4

Contracting authority & participating public bodies

NETWORK RAIL INFRASTRUCTURE LIMITED

Contracting authorityPublic authority - central government GB-PPON: PNZN-9524-VCQJ Waterloo General Office, London, London, SE1 8SWContact name, email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender