Claims Handling & Litigation Services

Introduction/Description

This Prior Information Notice (PIN) is issued to inform potential suppliers of the forthcoming procurement for Claims Handling and Litigation Services. The purpose is to give early notification and engage with the market prior to the formal procurement process.

Network Rail is striving to deliver a simpler, better, greener railway, as the industry transitions towards GBR (Great British Railways).

Network Rail require a one-stop shop whereby both claims handling and litigation services are provided, however, the tendered model could involve a provider who can provide both claims handling and litigation services (firm of solicitors), or alternatively a TPA (third party administrator) dealing with the claims handling, teaming up with a provider of litigation services.

The Scope of Services

Network Rail operates a devolved model whereby the organisation is divided into 5 regions – Wales & Western, Southern, North-western Central, Scotland and Eastern. However, the tender will not be split into lots for each region, therefore the successful tenderer will need to be able to provide national coverage, as the contract award will go to just a single tenderer, with there being no panel structure in place.

The services will cover:

• Claims management for insurance and non-insurance claims
• Litigation services, including pre-litigation investigations, dispute resolution and representation
• Legal advisory services related to claims
• Administrative support and reporting associated with claims handling

The anticipated services will include (but not limited to):

• Public Liability claims,
• Property Owners Liability claims; and
• Employers Liability claims
• third-party property damage claims
• personal injury claims
• first-party property damage recoveries
• litigation services