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Find a TenderPast planning notice
Published 6 Jul 2021, 13:58 BST

Official UK procurement notice

Cloud Contact Centre · UK public procurement notice

Official notice

Authority: United Lincolnshire Hospitals NHS Trust (NHS & healthcare)

Goods
Sectors: Radio, television, communication, telecommunication and related equipment (32) Delivery: East Midlands (UKF3)
Planned pipeline valueValue not publishedpipeline notice, not a live tender
Tender notice expected 1 Nov 2021from the planned procurement notice
Notice summaryFrom the published notice

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.

What is being bought

Published requirement description

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.

Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.

CPV: Radio, television, communication, telecommunication and related equipment

The lotProcurement structure

single lot · no lot value published
Lot #1Planned
Delivery: East Midlands

Procedure terms & legal framework

From the official record
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Past planning notice
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
6 Jul 2021, 13:58 BST
Last source update
6 Jul 2021, 13:58 BST
Authority reference
DN554863
FTS notice number
2021/S 000-015563
Classification (CPV)
Radio, television, communication, telecommunication and related equipment
Delivery area
East Midlands (UKF3)
Official registry OCID
ocds-h6vhtk-02c43d Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

6 Jul 2021 → 1 Nov 2021 · 2 dates
  1. Notice published
    6 Jul 2021, 13:58 BST
  2. Tender notice expected
    1 Nov 2021

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

United Lincolnshire Hospitals NHS Trust

Contracting authorityNHS & healthcareBody governed by public lawHealth Beech House, Waterside South, Lincoln, East Midlands, LN5 7JHContact name, email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.