Confirmit Horizons Software as a Service (SAAS)

Official notice

Authority: Higher Education Statistics Agency Limited (HESA)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: UK

Awarded value£835,283published contract · exc. VAT

Awarded 22 Nov 2021no call for competition

Awarded to Confirmit Ltd2 awards

What is being bought

Published requirement description

HESA has entered into a 3 + 2 year contract with Confirmit Ltd (“Confirmit”), for Confirmit to provide Horizons software a unique software as a service required by HESA for the purposes of undertaking surveys. Confirmit’s Horizons software is both an online web survey and a Computer assisted telephone interview (CATI) platform. Included within the contract will be the provision of professional services including integration and setup.

CPV: Software-related services

The lotProcurement structure

single lot · no lot value published

Lot #1Confirmit’s Horizons Software is unique Software as a Service as it is both an online…Awarded

Confirmit’s Horizons Software is unique Software as a Service as it is both an online web survey and a CATI platform that has proven ability to process and manage large numbers of survey respondents. The use by HESA of an integrated CATI and web interface is vitally important to HESA and is critical to the success of the surveys to be undertaken by HESA because it will enable HESA to seamlessly move completion of surveys between a CATI and a web interface and no other platform known to HESA provides this seamless service. It also enables HESA to optimise call centre services by supporting integration with call diallers, providing progressive and predictive dialling patterns. It also provides HESA with real-time agent supervision.

Confirmit’s Horizons Software is also unique in that it meets HESA’s specific requirements to be able to define, sequence, support, manage and oversee the sending of very large volumes of emails and SMS messages and the making of telephone calls.

Confirmit’s Horizons Software is ISO27001 certified and complies with HESA’s data protection and information security requirements.

Delivery: UK

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 8 Nov 2021, 17:10 GMT
Last source update: 13 Jan 2022, 12:21 GMT
Authority reference: Proc1731
FTS notice number: 2022/S 000-001012
Classification (CPV): Software-related services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-02f4c7 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Confirmit’s Horizons software is a unique Software as a service which is only available in the UK from Confirmit. Confirmit are uniquely placed to fulfil the requirement of the procurement with their Horizons software which is the only product found to meet HESA’s specific requirements.

Review and risk notes

Review procedure: The Higher education statistics agency limited will incorporate a standstill period at the point information on the award of the contract is communicated to suppliers by means of this VEAT notice. The standstill period, which will be for 10 calendar days, provides time for suppliers to challenge the award decision before the contract is entered into. The Public Contracts Regulations 2015 article 91 provides for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Awarded value £835,2831 contract exc. VAT · 1 repeated publication of the same award counted once

Bids received 1

Contracts signed 2latest 22 Nov 2021

Awarded to	Value	Date	Status
Confirmit Ltd	£835,283 †same award published again · counted once	—	Awarded
Confirmit Ltd	£835,283 †	—	Awarded

Contracts

Confirmit Horizons Software as a Service (SAAS) · Confirmit Ltd
Signed
22 Nov 2021
Value
£835,283
Status
active
Confirmit Horizons Software as a Service (SAAS) · Confirmit Ltd
Signed
26 Oct 2021
Value
£835,283
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Higher Education Statistics Agency Limited (HESA)

Contracting authorityBody governed by public lawEducation 95 Promenade, Cheltenham, South West, GL50 1HZContact name, email

Dispute resolution & review bodies

Higher Education Statistics Agency LimitedReview body Cheltenham

Bidders & participating suppliers

1 commercial party on the notice

Confirmit LtdAwarded supplier Blue Fine Building, 110 Southwalk Street, London, UK, SE1 0SU

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.