Contract Award for Freshworks ITSM Software

Official notice

Authority: Royal Borough of Kensington and Chelsea (Local council)

GoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48) Delivery: UK

Awarded value£340,000published contract · exc. VAT

Awarded 24 Nov 2025no call for competition

Awarded to Freshworks Inc

What is being bought

Published requirement description

The provision of ITSM Software

CPV: Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Direct call-off via G-Cloud 14 Framework Lot 2 – Cloud SoftwareAwarded

Delivery: UK · UNITED KINGDOM

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 26 Jan 2026, 16:05 GMT
Last source update: 26 Jan 2026, 16:05 GMT
FTS notice number: 2026/S 000-006794
Classification (CPV): Software package and information systems
Delivery area: UK
Official registry OCID: ocds-h6vhtk-060ee6 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Direct call-off via G-Cloud 14 Framework Lot 2 – Cloud Software

Publisher note: To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1009350320 GO Reference: GO-2026126-PRO-34374615

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £340,0001 contract exc. VAT

Bids received 1

Contracts signed 1latest 24 Nov 2025

Awarded to	Value	Date	Status
Freshworks Inc	£340,000 †	—	Awarded

Contracts

Contract 006794-2026-1 · Freshworks Inc
Signed
24 Nov 2025
Value
£340,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Royal Borough of Kensington and Chelsea

Contracting authorityLocal CouncilRegional or local authorityGeneral public services The Town Hall, Hornton Street, London, UK, W8 7NXContact name, email, phone

Dispute resolution & review bodies

Public Procurement Review ServiceReview body London

Bidders & participating suppliers

1 commercial party on the notice

Freshworks IncAwarded supplierN/A 2950 S. Delaware Street, Suite 201, San Mateo, California, US

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.