TenderlineUK
Procurement Intelligence
Search
Find a TenderClosed
Published 14 Oct 2021, 16:40 BST

Official UK procurement notice

CRM - Customer Relationship Management

Official notice

Authority: Staffordshire Police (Police & fire)

GoodsOpen procedure
Sectors: Software Packages & ERP (48) Delivery: UK
Published value£250,000published on the single lot · exc. VAT
Submissions closed 18 Nov 2021

What is being bought

Published requirement description

The requirement is for a CRM solution will optimize and enable contact handlers to deliver a customer focused service through the implementation of an efficient, effective and streamlined solution.

CPV: Customer Relation Management software package · Software package and information systems

The lotProcurement structure

single lot · value published
Lot #1Published value£250,000
Delivery: UK
Extensions: Option at the discretion of the Commissioner to extend the contract for two further periods of up to 12 months each.Variant bids: not allowed
48000000 Software package and information systems

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
14 Oct 2021, 16:40 BST
Last source update
14 Oct 2021, 16:40 BST
Award evaluation window
18 Nov 2021 – …
Authority reference
5058
FTS notice number
2021/S 000-025751
Classification (CPV)
Customer Relation Management software packageSoftware package and information systems
Delivery area
UK
Official registry OCID
ocds-h6vhtk-02ec04 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering

How it was run

Official notice
Run through: EU-Supply (CTM) · Who buys & how to bid on EU-Supply
Public notice page · account needed to bidLanguage: EN
Access & registration note: Free · 5–10 minutes
Submission deadline
18 Nov 2021, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Participation fee
document
Bid validity
180 days from the deadline
Bids opened
18 Nov 2021, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

uk.eu-supply.com/app/rfq/rwlentrance_… ↗

Timeline

14 Oct 2021 → 18 Nov 2021 · 3 dates
  1. Notice published
    14 Oct 2021, 16:40 BST
  2. Submission deadline
    18 Nov 2021, 12:00 GMT
  3. Bids opened
    18 Nov 2021, 12:00 GMT

Contracting authority & participating public bodies

Staffordshire Police

Contracting authorityPolice & fireBody governed by public lawPublic order and safety N/A Staffordshire Police HQ, Weston Road, Stafford, UK, ST18 0YYContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • The High Court, The Royal Courts of Justice,Review body London

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria