CRM for NHSE participant/candidate data

Official notice

Authority: NHS England (Central government)

Below threshold - without competition

Sectors: Software Packages & ERP (48) Delivery: Delivery location not published

Awarded value£30,000published contract · exc. VAT

Awarded 28 Jul 2025no call for competition

Awarded to SugarCRM UK Ltd

What is being bought

Published requirement description

There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated June 2025 but has been delayed. As there continues to be a need to store and manage contact details and other key information in relation to the applicants, participants and alumni of leadership development programmes. This business case sees to provide cover in the interim pending corporate solution transfer.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

48445000 Customer Relation Management software package

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 27 Aug 2025, 11:39 BST
Last source update: 27 Aug 2025, 11:39 BST
Authority reference: C381362
FTS notice number: 2025/S 000-051539
Latest notice: Contract details notice (UK7)
Delivery area: Not published
Official registry OCID: ocds-h6vhtk-058e6f Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
27 Aug 2025, 11:39 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £30,0001 contract exc. VAT

Contracts signed 1latest 28 Jul 2025

Awarded to	Value	Date	Status
SugarCRM UK Ltd	£30,000 †	—	Awarded

Contracts

CRM for NHSE participant/candidate data · SugarCRM UK Ltd
Signed
28 Jul 2025
Value
£30,000
Period
31 Jul 2025 – 30 Jul 2026
Status
active

Contracting authority & participating public bodies

NHS England

Contracting authorityPublic authority - central government GB-PPON: PDPT-3135-BWWY Wellington House, 133-135 Waterloo Rd, London, London, SE1 8UGContact email

Bidders & participating suppliers

1 commercial party on the notice

SugarCRM UK LtdAwarded supplier Fourth Flr St James House, St James' Square,, Cheltenham, South West, GL50 3PRContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender27 Aug 2025, 11:39 BST