Official UK procurement notice
Customer Contact Discovery Project
Authority: Westmorland and Furness Council (Local council)
Sectors: Business Services & Consultancy (79) Delivery: North West (UKD1)
Awarded value£75,000published contract · exc. VAT
Awarded 1 Jun 2026
Awarded to KPMG
What is being bought
Published requirement descriptionWestmorland and Furness Council has procured a contract for Consultancy services to develop a comprehensive baseline of all existing customer contact channels and associated costs, across all services, with analysis and recommendations to develop a multi-year transformation programme.
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - limited competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 18 Jun 2026, 14:40 BST
- Last source update
- 18 Jun 2026, 14:40 BST
- Authority reference
WAF - RFQ- 1019- FTS notice number
2026/S 000-057641- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06b840Find a Tender
Notice history
1 event · 1 release on Find a Tender- Contract details notice published18 Jun 2026, 14:40 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastContracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- KPMG LLPAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender