Customer Services CRM System

Official notice

Authority: Melton Borough Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: East Midlands (UKF22)

Awarded value£257,665published contract · exc. VAT

Awarded 22 Jul 2025no call for competition

Awarded to IEG4

What is being bought

Published requirement description

Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

CPV: IT services: consulting, software development, Internet and support · Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: East Midlands

48000000 Software package and information systems

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 19 Dec 2025, 14:48 GMT
Last source update: 19 Dec 2025, 14:48 GMT
Authority reference: MBC-1098
FTS notice number: 2025/S 000-084985
Classification (CPV): IT services: consulting, software development, Internet and supportSoftware package and information systems
Delivery area: East Midlands (UKF22)
Official registry OCID: ocds-h6vhtk-05fa8c Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Use of a compliant framework G Cloud 14 CCS

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £257,6651 contract exc. VAT

Bids received 1

Contracts signed 1latest 22 Jul 2025

Awarded to	Value	Date	Status
IEG4SME	£257,665 †	—	Awarded

Contracts

Customer Services CRM System · IEG4SME
Signed
22 Jul 2025
Value
£257,665
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Melton Borough Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Parkside, Melton Mowbray, East Midlands, LE131GHContact name, email

Dispute resolution & review bodies

Welland ProcurementReview body Melton Mowbray

Bidders & participating suppliers

1 commercial party on the notice

IEG4 LimitedAwarded supplierGB-COH: 05733146 Christian Douglass Accountants Limited 2 Jordan Street, Knott Mill,, Manchester, East Midlands, M15 4PY

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.