DDaT21484 - ACAS IT Technical Services and Disposal

Acas operates its own internal IT operations, managed by the Digital, Data and Technology (DDaT) Team. This team is responsible for day to day management and maintenance of live IT assets, software, configuration, and security policies. The scope of the requirement is for the following services: Asset Storage, disposal and management, with IT Technical Support for the assets, such as asset disposal, asset redeployment or installation (including end user device imaging, configuration, and application management). The service should also provide technical support for Infrastructure Assets such as Network devices and firewalls. The scope should be taken in the context of the core requirements described in 'Section 3 Requirements'. Acas DDaT are accountable for the assets they deliver to Acas users and will be the sole authority regarding instructions of its assets, their configuration and deployment.

This is also an opportunity to "take stock" of what we are doing now and with a new or improved service how we can:

>Better improve, efficiency, value for money, customer service, speed and quality of Service Delivery.

>Ensure our ITIL Service Management business processes are correctly reflected in the service to improve governance and reduce risk, service downtime or unplanned changes.

>As part of the requirement we would like to take the opportunity to assess how Acas can do things differently with input from suppliers and internal stakeholders.

The value for the requirement will be £182,000.00 excluding Vat for the first two years (maximum annual budget £91K) with two optional 12 month extension periods.

The total estimated value of the opportunity including optional extensions is £364,000.00 excluding VAT.

The price for the first 2 years must be fixed and firm and year 3 and 4 will be subject to review and agreement by both parties before proceeding to the variation

Acas requires a scalable service, which can flex to meet business needs.

In co-ordination with DDaT, the range of service required by the business are:

Implementation/Storage

For implementation and deployment of the solution, the supplier will be required to re-locate IT equipment from the current supplier warehouse, (UK Based) to their premises. The supplier will perform a complete inventory of Acas assets stored that the customer can access. There are currently 26 pallets of IT Hardware to be stored/transferred. The size of the pallets are 1.2m x 1.0m.

The amount of IT Hardware that will be stored over course of the length of the contract will fluctuate

Support

With EUD's 3 years warranty is purchased; we require the chosen supplier to co-ordinate any call on this warranty and also to repair out of warranty equipment if it is deemed cost effective. We would need the supplier to check the system if the hardware is in warranty and send to the relevant area. Warranty repairs would only apply to laptops/surface pro's which would be collected by the supplier from either home or office location

Professional Services

The supplier should provide defined rates for Professional services for its resources, such as specialist technical roles (e.g., Security/Network Engineer), or 1st or 2nd Line engineers. This so we have a clear identification on the expertise levels that may be required.

>Deliveries and Collections

• Arrange delivery of Acas equipment upon request. This may involve delivery to offices and homebased workers located throughout England, Scotland and Wales.
• Collection of defective equipment or surplus equipment from staff leaving Acas located throughout England, Scotland and Wales