DDaT25227 - Helpscout Subscription

Official notice

Procurement agent: UK Research and Innovation·On behalf of: UK Shared Business Services Ltd

Below threshold - without competition

Sectors: Software Packages & ERP (48) Delivery: UK

Budget not disclosedValue not published

Awarded 2 May 2025no call for competition

Awarded to Help Scout PBC

What is being bought

Published requirement description

***** THIS IS A CONTRACT DETAILS NOTICE, NOT A CALL FOR COMPETITION *****

This procurement is being concluded without competition due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required.

UK Research and Innovation had a requirement for the provision of a Helpscout Subscription,

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK

48000000 Software package and information systems

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 28 May 2025, 14:07 BST
Last source update: 28 May 2025, 14:07 BST
Authority reference: DDaT25227
FTS notice number: 2025/S 000-028123
Latest notice: Contract details notice (UK7)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-0527fa Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
28 May 2025, 14:07 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Contracts signed 1latest 2 May 2025

Awarded to	Value	Date	Status
Help Scout PBC	US$15,955 †	—	Awarded

Contracts

DDaT25227 - Helpscout Subscription · Help Scout PBC
Signed
2 May 2025
Value
US$15,955
Period
2 May 2025 – 1 May 2026
Status
active

Contracting authority & participating public bodies

2 public bodies on the notice

UK Research and Innovation

Procurement agentPublic authority - central government GB-PPON: PDQJ-7126-JDHG Polaris House, North Star Avenue, Swindon, South West, SN2 1FLContact email

Clients of the procurement agent

UK Shared Business Services LtdProcess contact pointProcuring entityShared Service ProviderGB-PPON: PMPN-7535-GNTG Swindon, South WestContact email

Bidders & participating suppliers

1 commercial party on the notice

Help Scout PBCAwarded supplier DEPT CH 14492, Palatine, US, 60055-4492, USContact email

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Signed contract contractSigned contractPDF

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender28 May 2025, 14:07 BST