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Published 7 Nov 2023, 13:47 GMT

Official UK procurement notice

Debt Recovery Services (DRS)

Official notice

Authority: LONDON & QUADRANT HOUSING TRUST (Housing)

ServicesOpen procedure
Sectors: Business Services & Consultancy (79) Delivery: UK
Budget not disclosedValue not published
Submissions closed 15 Dec 2023

What is being bought

Published requirement description

The procurement of a debt recovery service and in-house tracing for former tenant debt customers who are no longer a resident with us to improve our overall collections performance across the Group.Our objectives from this procurement exercise are:

  • A DCA that can fulfil all the requirements.
  • Clear SLA and performance metrics in place for FTA collection (Monthly reporting cycle)
  • The ability to trace in-house before referring to the DCAs (this could be through a DCA portal)London and Quadrant Housing Trust is conducting this procurement on behalf of itself and allof its group entities

CPV: Collection agency services

The lotProcurement structure

single lot · no lot value published
Lot #1Debt collection servicesRenewal
Delivery: UK
Extensions: 2 x 12 month extensions available.Variant bids: allowed
79940000 Collection agency services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
Conditions of participation1
  • Suitability

    APPOINTMENTS AND TRAINING OF ENFORCEMENT AGENTS & CONDITIONS OF SERVICE

    • The Enforcement Company will be a member of the Civil Enforcement Association and Credit Services Association. They should also hold the following accreditations1. UKAS ISO 9001 – Quality Management Systems2. UKAS ISO 27001 – Information Security Management Systems3. UKAS ISO 14001 – Environmental Management Systems4. CHAS (Contractors Health & Safety Assessment Scheme) or5. UKAS OHSAS 18001 Occupational Health and Safety Management Systems6. Working towards Investor in People (IIP) organisation
    • The Enforcement Agent must be registered under and conform to all the requirements of the Data Protection Act 2018 and GDPR.
    • The Service Provider(s), or any Enforcement Agent employed by them, must not subcontract any of the work authorised to be carried out by L&Q.
    • The Enforcement Agent shall ensure that staff employed by them receives sufficient training to ensure they have proper knowledge and an understanding of the relevant legislation and national standards. All employees must understand their role in the contract when acting as the representative of L&Q.
    • Enforcement Agents shall be able to advise debtors where they can obtain debt advice within their area.
    • Enforcement Agents shall behave in a courteous, professional & discreet manner at all times.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
7 Nov 2023, 13:47 GMT
Last source update
7 Nov 2023, 13:47 GMT
Award evaluation window
16 Dec 2023 – …
Authority reference
Head Office 00001674
FTS notice number
2023/S 000-032927
Classification (CPV)
Collection agency services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-041671 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering

How it was run

Official notice
Submission deadline
15 Dec 2023, 23:59 GMT
Submission channel
{"written"}
Accepted languages
en
Bids opened
16 Dec 2023, 09:00 GMT

Timeline

7 Nov 2023 → 16 Dec 2023 · 3 dates
  1. Notice published
    7 Nov 2023, 13:47 GMT
  2. Submission deadline
    15 Dec 2023, 23:59 GMT
  3. Bids opened
    16 Dec 2023, 09:00 GMT

Contracting authority & participating public bodies

London and Quadrant Housing Trust

Contracting authorityHousingHousing Association Housing and community amenities 29 – 35 West Ham Lane, Stratford, UK, E15 4PHContact name, email Published organisation website ↗

Dispute resolution & review bodies

  • Royal Courts of justiceReview body London

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria