Defra - Future End User Services Procurement

This is a Prior Information Notice (PIN) for the Future End User Services Procurement Project (FEUSPP), which is for the provision of the enhanced continuation of Defra’s End User Services and Service Desk Services. In a change to this procurement project Managed Print Services (MPS) will be retained as a separate contract and re-procured separately. <br/>The Invitation to Tender (ITT) for FEUSPP is expected to be via Crown Commercial Services (CCS) Technology Services 3 Framework (Lots 3a, 3b and 3c) to be published in January/February 2024. <br/>The Defra e-sourcing platform Atamis will be used for this procurement. If potential Bidders have not registered for Atamis please do so using the following link:<br/>defra-family.force.com/s/Welcome ↗. Additional information: Defra released an initial RFI (Request for Information) to interested suppliers on 9th May 2023. A second RFI will be issued shortly to potential Bidders via Technology Services 3 shortly. This second RFI will be issued via the CCS e-sourcing portal and will use Clinked as a Data Room for the Defra-wide documentation referred to in the RFI that interested Bidders need to view. Bidders can only access Clinked via invite, so if you are an interested Bidder on all TS3 Lots 3a, 3b and 3c, then please contact the below email address with your organisation’s representative email address: Claire.Jameson@Defra.gov.uk<br/>The FEUSPP supplier shall provide, support, and manage Defra’s end user services and related services:<br/>

• Device Management Services – provision, deployment, operation, support, and disposal throughout the device life cycle<br/>
• Assistive Technology ‘As a Service’ including deployment, operation, support and disposal of AT hardware and software,<br/>
• Enterprise workplace services - encompass the technologies and support services that enable productivity by deploying and maintaining hardware devices, as well as managing the software applications and tools required for employees to carry out their work effectively and efficiently in a digital and connected workplace environment.<br/>
• M365 – deployment and operation of Microsoft end user Apps including Teams.<br/>
• Service desk and its related service management services including Incident Management and Incident Resolution.