Find a TenderAwarded
Published 18 Oct 2023, 09:21 BST

Official UK procurement notice

Digital Care Records & E Scheduling System

Official notice

Authority: The North Yorkshire Council (Local council)

ServicesOpen procedureSME suitable
Sectors: IT Services & Software (72) Delivery: UK
Published estimate£1,480,000≈ £296k / year56.2% below published estimate
Submissions closed 20 Nov 2023awarded 13 Jun 2024
Awarded to OneTouchHealth
Contract term 5 yrsends 31 Mar 2029 · extension options published · starts 1 Apr 2024

What is being bought

Published requirement description

A digital care records/e scheduling system for use in our health and social care day services. These include Extra Care facilities; domiciliary care, Home Support Services (Supported Living), Day Centres, Short Breaks/Respite and Elderly Person’s Homes (EPHs).

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · value published
Lot #1A digital care record/e scheduling system for use in our health and social care day…AwardedRenewal 5 yrsPublished value£1,480,000

A digital care record/e scheduling system for use in our health and social care day services. The Contract shall commence in August 2024 and will be for a period of 3 years with one option to extend for a further period of 24 months (3+2).

Contract period: 1 Apr 2024 – 31 Mar 2029 (5 yrs)
Delivery: UK · North Yorkshire
Extensions: A three year initial term, with one option to renew commencing on 1st April 2027 and ending on 31st March 2029.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published sub-criteria (3)
  • Service: 60%
  • Technology: 10%
  • price: 30%
Published award criteria (3)
  • Service: 60
  • Technology: 10
  • Price: 30
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes
First published
18 Oct 2023, 09:21 BST
Last source update
25 Jul 2024, 09:19 BST
Award evaluation window
20 Nov 2023 – …
FTS notice number
2024/S 000-023138
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
UK
Official registry OCID
ocds-h6vhtk-040ce0 Find a Tender
Review and risk notes
Review procedure

North Yorkshire Council shall in accordance with the Public Contracts (Amendment) Regulations 2015, incorporate a minimum 10 day standstill period commencing at the point that information on the intention to award the contract is sent to tenderers.

The Council shall, as soon as possible after the decision has been made, inform the tenderers and candidates of its decision, and shall do so by notice in writing by the most rapid means of communication practicable.

Should additional information be required, please contact the person cited in paragraph I.1) of this form. If an appeal regarding the award of a contract has not been successfully resolved, Public Contracts Regulations 2015 (SI 2015 No 6) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England and Wales).

Any such action must be started within 30 days beginning with the date when the aggrieved party first knew or ought to have known that grounds for starting the proceedings had arisen. Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. Following the 10 day standstill period, if no further debriefing has been requested, the Court may only award damages once the contract has been entered into.

Publisher note: To access the tender documents you must register your organisation details on the YORtender (Mercell) system at https://yortender.eu-supply.com/login.asp?B=YORTENDER. To view details of this opportunity, log into your account and click on “CTM Published Tenders” link. Select “Quote/tender ID” from the “Text filter” drop down menu, enter 78980 into the “with keyword” filter and click the green Search button. The opportunity should then appear in the list below. Click the name of the opportunity which will give an overview of the opportunity and click “Accept” if you wish to accept the invitation to tender. This will then allow you to download any documentation required, complete and upload the documents to the system. This must be done in advance of the deadline date. If you require further information, guidance or support using YORtender there is a User Guide (pdf) on the home page. If you are having any technical issues there is a link to create a ticket as well as an e-mail address and telephone number on the phone page under the “Do you need technical support?” section.

How it was run

Official notice
Run through: EU-Supply (CTM) · Who buys & how to bid on EU-Supply
Public notice page · account needed to bidLanguage: EN
Access & registration note: Free · 5–10 minutes
Submission deadline
20 Nov 2023, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
120 days from the deadline
Bids opened
20 Nov 2023, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

20 Nov 2023 → 25 Jul 2024 · 4 dates
  1. Submission deadline
    20 Nov 2023, 12:00 GMT
  2. Bids opened
    20 Nov 2023, 12:00 GMT
  3. Contract starts
    1 Apr 2024, 00:00 BST
  4. Notice published
    25 Jul 2024, 09:19 BST

Notice history

1 event · 3 releases on Find a Tender
  1. Status changed to complete
    25 Jul 2024, 09:19 BST
Published amendments (1)

The deadline for submissions has been extended from 20th November 2023 to 29th November 2023. This additional time has been provided to interested suppliers as there has been amendments to the terms, these amendments were made publicly available on 16th November 2023.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £648,5001 contract exc. VAT
Bids received 87 from SMEs
Contracts signed 1latest 13 Jun 2024
Awarded toValueDateStatus
OneTouchHealthSME£648,500 †—Awarded

Contracts

  • Digital Care Records & E Scheduling System · OneTouchHealthSME

    Signed
    13 Jun 2024
    Value
    £648,500
    Period
    … – 31 Mar 2029
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
8bids · 8 electronic7——

Contracting authority & participating public bodies

The North Yorkshire Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 8867655 County Hall, Racecourse Lane,, Northallerton, UK, DL7 8ADContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • High Court of England and WalesReview body London
  • The North Yorkshire Council - Legal ServicesMediation body NorthallertonContact email
  • The Royal Courts of JusticeReview contact point LondonContact phone

Bidders & participating suppliers

1 commercial party on the notice
  • OneTouchHealthAwarded supplierIE3268717AH Unit 9 Howley Square, Oranmore, Galway, IE, H91XDC2Contact email

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria