Official UK procurement notice
Digital Patient Communications including a Hybrid Print and Post Solution
Authority: Hywel Dda University Health Board (NHS & healthcare)
What is being bought
Published requirement descriptionHywel Dda University Health Board (” HDUHB”) are seeking to commission the provision of a Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform.
CPV: Digital printing services · Postal and telecommunications services
The lotProcurement structure
single lot · no lot value publishedLot #1Hywel Dda University Health Board (” HDUHB”) are seeking to commission the provision…Renewal
Hywel Dda University Health Board (” HDUHB”) are seeking to commission the provision of Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform.
The objectives of the project are to improve in four strategic areas of priority:
-Patient Experience & Safety - Accurate and better communication to our patients with less errors and supporting patient's choices
-Operational - Sustainable and improved communication turnaround time with time saved, lower costs and with a manageable process
-Governance - Remaining compliant, improved data security, trackable and auditable amendments
-Efficiency and Cost Saving - Reduction in all aspects of appointments (Did Not Attend), operational and resource savings and reduction in natural resource consumption.
The service will be based around the following:
Attendance Optimisation (i.e., patient reminder, text reminder services)
A communications platform, allowing patient preferences to be provided by the patient, in order to improve such services incorporating requirements of the Welsh Language Act 1993, Equality Act 2010, and those patients with sensory loss.
Provision of hybrid mail service Additional information: Potential Bidders are invited to a virtual 'Supplier Information Event' at 2pm on Friday 20th January 2023. If you are interested in attending the event please email Sara.pell@wales.nhs.uk by Thursday 19th January 2023.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 13 Jan 2023, 12:23 GMT
- Last source update
- 13 Jan 2023, 12:23 GMT
- Award evaluation window
- 17 Feb 2023 – …
- Authority reference
HDD-OJEU-52193- FTS notice number
2023/S 000-001091- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03973fFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: All responses must meet the criteria outlined in the Single Procurement Document (SPD). The Contracting Authority reserves the right to award the contract in whole, in part or annul the tendering process and not award any contract. The Contracting Authority will not accept SPD questionnaires and completed tender documents after the stated closing date. All documents to be priced in sterling and all payments made in sterling. The tendering process will be undertaken via electronic means using the Bravo e-tendering system https://etenderwales.bravosolution.co.uk Instructions on how to participate in this tender opportunity: To complete your response, please access the tender documents via the Bravo ETenderWales portal reference: project_52193 Digital Patient Communications including Hybrid Print and Post Solution ITT Code 100246. Instructions: Register your company on the eSourcing portal (this is only required once). Browse to the eSourcing portal: https://etenderwales.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click "continue" — Enter your correct business and user details — Note the username you chose and click "save" when complete — You will shortly receive an email with your unique password (please keep this secure). 2. Express an Interest in the tender — Log in to the portal with the username/password — Click the "PQQs/ITTs open to all" suppliers" link.(these are pre-qualification questionnaires (SPD) or invitations to tender (ITT) open to any registered supplier)—Click on the relevant PQQ/ITT to access the content— Click the "express interest" button at the top of the page — This will move the PQQ/ITT in to your "my PQQs/myITTs" page.(this is a secure area reserved for your projects only)—You can now access any attachments by clicking "buyer attachments "in the "PQQ/ITT details" box 3. Responding to the tender —Click "my response "under "PQQ/ITT details", you can choose to "create response "or to "decline to respond"(please give a reason if declining)—You can now use the "messages" function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on screen instructions to complete the PQQ/ITT—There may be a mixture of online & offline actions for you to perform(there is detailed online help available)You must then submit your reply using the "submit response" button at the top of the page. If you require any further assistance please consult the online help or contact the eTendering helpdesk. NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales. NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127967 (WA Ref:127967)
How it was run
Official noticeTender documents are also served through a separate tool: https://etenderwales.bravosolution.co.uk/home.htm ↗
- Submission deadline
- 17 Feb 2023, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 17 Feb 2023, 12:00 GMT
Timeline
13 Jan 2023 → 30 Jun 2023 · 4 dates- Notice published13 Jan 2023, 12:23 GMT
- Submission deadline17 Feb 2023, 12:00 GMT
- Bids opened17 Feb 2023, 12:00 GMT
- Bids must remain valid until30 Jun 2023, 23:59 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria