End User Experience Monitoring Service

Official notice

Authority: Student Loans Company (Central government)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: Scotland (UKM8)

Awarded value£428,805published contract · exc. VAT

Awarded 11 Feb 2022no call for competition

Awarded to Nexthink Limited

What is being bought

Published requirement description

Provision of Digital Experience Management software

CPV: System management software development services

The lotProcurement structure

single lot · no lot value published

Lot #1The requirement is for an End User Experience Monitoring Tool to provide the SLC…Awarded

The requirement is for an End User Experience Monitoring Tool to provide the SLC internal support teams with a deeper insight into what users are individually and collectively experiencing when using the End User computing solutions. This requirement is driven from the move from office based to home \\\\hybrid working. There are now many more parts to the End user computing solutions provided ( e.g Home broadband, internet, office network, internal apps, Cloud apps and services ) and it is harder for the support teams to identify and resolve individual issues and collective problems affecting users.

In terms of volumes, the solution will be required to monitor 4750-5000 user end points/devices and up to 40 SLC staff members will require access to the tool for end user monitoring purposes. The tool should be able to monitor Physical Laptops/ Desktops as well as Virtual Desktops there are no mobile monitoring requirements.

Delivery: Scotland

Extensions: Two optional extension periods of up to 12 months each.

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 25 Feb 2022, 10:25 GMT
Last source update: 25 Feb 2022, 10:25 GMT
Authority reference: 2021-TR-0130
FTS notice number: 2022/S 000-005249
Classification (CPV): System management software development services
Delivery area: Scotland (UKM8)
Official registry OCID: ocds-h6vhtk-031b1d Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This procurement was carried out through CCS GCloud 12 framework (RM1557.12) and in accordance with the 6-step buying process CCS guidance.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £428,8051 contract exc. VAT

Bids received 2

Contracts signed 1latest 11 Feb 2022

Awarded to	Value	Date	Status
Nexthink LimitedSME	£428,805 †	—	Awarded

Contracts

End User Experience Monitoring Service · Nexthink LimitedSME
Signed
11 Feb 2022
Value
£428,805
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
2bids	—	—	—

Contracting authority & participating public bodies

STUDENT LOANS COMPANY LIMITED

Contracting authorityCentral GovernmentBody governed by public lawEducation 100 Bothwell Street, GLASGOW, Scotland, G27JDContact name, email, phone

Dispute resolution & review bodies

Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Nexthink LimitedAwarded supplier London, London

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.