Energy Comapny Customer Relation Management System (CRM)

Official notice

Authority: Gateshead Council (Local council)

ServicesBelow threshold

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: North East (UKC)

Planned pipeline value£60,000pipeline notice, not a live tender

Tender notice expected Date not publishedfrom the planned procurement notice

Contract term 1 yrends 31 Jul 2026 · starts 1 Aug 2025

What is being bought

Published requirement description

Gateshead Council publishing on behalf of Gateshead Energy Company (GEC). GEC is currently updating its customer relations management processes in line with upcoming Heat Network Regulations. To support the growing network aiming to connect an additional 15,000 customers and ensure that key requirements for engagement with customers are achieved, GEC is looking to procure a scalable cloud-based Customer Relationship Management (CRM) system.

CPV: Programming services of packaged software products · Software-related services · System management software package

The lotProcurement structure

single lot · no lot value published

Lot #1Planned 1 yr

Contract period: 1 Aug 2025 – 31 Jul 2026 (1 yr)

Delivery: North East

48781000 System management software package 72210000 Programming services of packaged software products 72260000 Software-related services

Procedure terms & legal framework

From the official record

Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Below threshold
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 22 Apr 2025, 12:39 BST
Last source update: 22 Apr 2025, 12:39 BST
Authority reference: IT157
FTS notice number: 2025/S 000-016212
Latest notice: Preliminary market engagement notice (UK2)
Classification (CPV): Programming services of packaged software productsSoftware-related servicesSystem management software package
Delivery area: North East (UKC)
Official registry OCID: ocds-h6vhtk-050591 Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

22 Apr 2025 → 1 Aug 2025 · 3 dates

Planning notice published
22 Apr 2025, 12:39 BST
Market engagement
6 May 2025, 23:59 BST
Please Register on OPEN Portal www.nepo.org/open ↗ and search opportunity OPEN2025680 to see engagement process details.
Contract starts
1 Aug 2025, 00:00 BST

Notice history

1 event · 1 release on Find a Tender

Preliminary market engagement notice published
22 Apr 2025, 12:39 BST
UK2

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

Gateshead Borough Council

Contracting authorityPublic authority - sub-central government GB-PPON: PPGY-1151-NJQN Civic Centre, Regent Terrace, Gateshead, North East, NE8 1HHContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender22 Apr 2025, 12:39 BST